John Caruso | Page 22

Great Dealership Great dealership. Great people. Best car buying experience I ever had, Friendly, attentive staff took care of all my needs. BMW of Westlake knows how Great dealership. Great people. Best car buying experience I ever had, Friendly, attentive staff took care of all my needs. BMW of Westlake knows how to do it right! More

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Great experience John was efficient and very helpful! I feel confident about my purchase and would highly recommend John and the Westlake BMW dealership. The whole p John was efficient and very helpful! I feel confident about my purchase and would highly recommend John and the Westlake BMW dealership. The whole process was seamless! More

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Some really good people working there. I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excel I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excellent customer service. Bob the sales manager was very good. So was the finance manager. Dirk the BMW genuis is a great guy - very respectful, knowledable about his product and overall classy. Although John was off that day I could not be more pleased with his service. He's a class act. Patient. Curteous and pleasant. I give him an A+ for his attention. Oh and Carl in service is also very cusomter focused and respectful. This is appreciated. More

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Sales I liked the salesman and the delivery briefing. We like the X3. We already had an X5 from this dealer. I did not like the dealer's process for vali I liked the salesman and the delivery briefing. We like the X3. We already had an X5 from this dealer. I did not like the dealer's process for validating my personal check. The used a third party verifier, and I had no idea who I was dealing with. I had to get on the line with the verifier and tie in my bank. I don't like giving out any data to unknown third parties. I had just written a personal check for more than $70,000 just four years ago with this dealer. It would seem that customers that the dealer knows should not be subjected to this process. More

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Great buying experience I just switched dealers and glad that I found BMW of Westlake. John Caruso (sales) and Justin Niedzwiecki (product genius) were great to work with. I just switched dealers and glad that I found BMW of Westlake. John Caruso (sales) and Justin Niedzwiecki (product genius) were great to work with. Would highly recommend! More

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All ways Figured out how to make it happen This is my 4 th convertible and I would not think of dealings with any other dealership. sales is always honest and willing to work with you. And ser This is my 4 th convertible and I would not think of dealings with any other dealership. sales is always honest and willing to work with you. And service has been very accommodating. More

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Extremely Happy customer! My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, John, Nez, and Mike went above and beyond and exceeded every expectation I had! Thank you!! More

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Great Customer Service I purchased a 2015 certified pre-owned BMW 535i xdrive from the BMW Westlake location. I worked with John Caruso. The experience was seamless from t I purchased a 2015 certified pre-owned BMW 535i xdrive from the BMW Westlake location. I worked with John Caruso. The experience was seamless from the beginning to the end. Everyone at this dealership worked with me to get the deal done. My husband has also leased BMWs from this dealership and has had good experiences. We also service our BMWs at the Westlake location and the service department is top notch! Nice job across the board Westlake BMW! Thank you! More

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Excellent Service This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team s This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team so I was in and out with my new car in an hour. Nez was great with answering ANY question I had about the car, and because I picked up the car alone, he will deliver my old car to my house. I mean, that's the definition of going above and beyond on customer service. Highly recommend this dealership, and especially John Caruso. He is just excellent. More

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Quick and professional John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the car components and was very thorough Finance was painless! No hidden costs or surprise extras. These guys were all top notch More

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