John Chapman | Page 11

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

adw4376 responded

As long as Dez is there you will have my service. He is the man.

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!