John Daly | Page 4

Was not impressed with both sales person and general manager other than price and deal of car. I traveled 6-1/2 hours one way for this vehicle. They knew I would arrive between 11A and 12P and I also manager other than price and deal of car. I traveled 6-1/2 hours one way for this vehicle. They knew I would arrive between 11A and 12P and I also spoke with my sales person 2 hours away from dealership. I asked for a quick turn around of picking up the new vehicle and back on the road. I arrived at the dealership and the car did not even start to be detailed. During my time of waiting the general manager inspected my car walked past me twice and not once thanked me for my travel and the purchase of the car. While I waited, my salesman walked over to me and handed me his cell to talk with my insurance company. Once again, something that should have been planned better. Also, I was asked to process my paper work with the finance manager and I explained to my salesperson that I'm not going to purchase or sign off on a vehicle without first seeing the car. He drove me around to the detail shop where I first saw the car other than original photos of the vehicle three weeks earlier via sms message. After seeing the car it looked fine except a few scratches in the front passager side bumper below the light. The detail person said he could try and buff the scratch out. He did make it better but it is still not correct. My salesman was aware of these issue but never offer any further solutions to correct the issue. I spend 70,000 dollars on a new Lincoln and now I'll have to pay further money out of my pocket to correct the issue. That is not correct and they should have offer other solutions but since I'm 6 plus hours from dealership lets just wash out hands on it. The only process that was painless and quick was working with the finance department, in and done in 10 minutes. So I thought I was finally done and ready to leave when there was a scent pack missing in the car and it took another 15 minutes for the sales person to find and supply. From my arrival to departure even though they knew my arrival time I left the dealership at 2:45 PM. Before I left, I explained to my salesperson how disappointing it was that the general manager could not take the time while I was on site to stop by and thank me for the purchase and travel to get the car. Even though he walked past me twice, to and from my trade. I left the dealership and approximately 2 hours later I received a call via my cell during my travel home from the general manager and I will say that I was very short and really did not feel his call was sincere since I assume the salesperson explain my frustration hence the reason for his call. Totally frustrated in the whole process from start to finish! If I could have provided a zero i would have especially since there is still damage on the front bumper that needs corrected! More

by FERRCAD Verified Customer Verified Customer

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Frank Sinatra is a great asset to Dana for sure . .100 % satisfied working with him .100 % satisfied working with him More

by Mare14 Verified Customer Verified Customer

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Very courteous and professional. They got me on and out and cared about how I felt and how they could help. They got me on and out and cared about how I felt and how they could help. More

by Raymond Castellano Verified Customer Verified Customer

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Haz and Joe are the best! ! Always take care of me when I need something in service! smooth process always , and they always communicate with updates ! Always take care of me when I need something in service! smooth process always , and they always communicate with updates More

by covensamantha Verified Customer Verified Customer

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Dena Ford should be very proud to have Sergio and James as their employees. I must say that my salesman James is one of the best I’ve ever dealt with.. as their employees. I must say that my salesman James is one of the best I’ve ever dealt with.. More

by Iamavik Verified Customer Verified Customer

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Great experience! Fast and easy. Got a beautiful car with no hassle. Will do again in 3 years Fast and easy. Got a beautiful car with no hassle. Will do again in 3 years More

by Daria Verified Customer Verified Customer

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Convenient, comfortable, no pressure dealership. Great sales team and service team. Big selection of new and used vehicles at the best prices around. Great sales team and service team. Big selection of new and used vehicles at the best prices around. More

by Dino Verified Customer Verified Customer

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Haz is the best. always takes care of me whenever i need anything. Makes the process simple always takes care of me whenever i need anything. Makes the process simple More

by covensamantha Verified Customer Verified Customer

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Excellent service and very professional, pleasure to work with you. I was in and out of there quick too. with you. I was in and out of there quick too. More

by commercialtopnotch Verified Customer Verified Customer

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John Daly and Ching Poon are exceptional at what they do and will return and promote Dana Lincoln only because of them. and will return and promote Dana Lincoln only because of them. More

by jacobjcohen Verified Customer Verified Customer

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