I'm very disappointed that the technician didn't check my
brakes, didn't check my tires and didn't top off my fluids. He also didn't change my reminder sticker. This all leads me to wonder what else did he n
brakes, didn't check my tires and didn't top off my fluids. He also didn't change my reminder sticker. This all leads me to wonder what else did he not do? Makes me want to not return to Lou Sobh Honda for service.
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by Davidga7
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 02, 2026 -
Lou Sobh Honda responded
Dear David,
Thank you for bringing these concerns to our attention. I am genuinely sorry to hear that your recent service visit didn’t meet the high standards we set for our team. Safety and thoroughness are our top priorities, and it's clear we missed the mark on the multi-point inspection and fluid top-offs you expected.
We’d like the opportunity to make this right and ensure your Honda is in top shape. Please reach out to me directly at 678-679-7278 or dwikle@lousobhhonda.com so I can personally look into your service record and discuss a resolution with you.
Best regards,
David Wikle
Lou Sobh Honda
Service and Parts Director
Great attention I appreciate the positive experience and
would absolutely recommend this dealership to anyone looking for great service, honest guidance, and a team that goes above and beyond.
would absolutely recommend this dealership to anyone looking for great service, honest guidance, and a team that goes above and beyond.
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by freydem
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your wonderful review! We're glad to hear you had such a positive experience with our team. Providing great service and honest guidance is very important to us. We truly appreciate your recommendation and thank you for choosing Lou Sobh Honda!
This dealership is superior in the service they provide.
They also employ knowledgeable, professional and courteous service techs such as John Goode!
They also employ knowledgeable, professional and courteous service techs such as John Goode!
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by pw123500
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Lou Sobh Honda responded
Thank you so much for your kind words and for being a valued customer!
We’re proud to provide a superior service experience, and it means a lot to hear that our team delivered. We’ll be sure to share your compliments with John Goode — he truly represents the knowledgeable, professional, and courteous service we strive to provide every day.
We appreciate your trust in Lou Sobh Honda and look forward to serving you again in the future!
It was very welcoming and everybody was willing to help.
I would go back there again.
I would go back there again.
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by Rarrl1954
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad to hear you felt welcomed and that our team was willing to help during your visit. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!
They were extremely knowledgeable in what was possibly
wrong with my vehicle. When I arrived, they had the service done very quickly. I just wish the technicians would set auto windshield wipers, auto lig
wrong with my vehicle. When I arrived, they had the service done very quickly. I just wish the technicians would set auto windshield wipers, auto lights, trip screen, etc. back to the way it was.
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by cbmattie
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 18, 2026 -
Lou Sobh Honda responded
Thank you for your feedback! We’re glad to hear our team was knowledgeable and able to get your vehicle serviced quickly. We also appreciate you pointing out the settings—this is helpful, and we’ll be sure to share it with our team to improve the experience. Thank you for choosing Lou Sobh Honda!
Finished my car in a timely manner.
Explained everything up front. Loved the complimentary shuttle service
Explained everything up front. Loved the complimentary shuttle service
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by Susanrdh04
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Feb 12, 2026 -
Lou Sobh Honda responded
Thank you so much for the great feedback! We're glad to hear your vehicle was finished in a timely manner and that everything was clearly explained up front. It's also wonderful to know you enjoyed our complimentary shuttle service — we love making the process as convenient as possible. We appreciate you choosing Lou Sobh Honda and look forward to helping you again!
Worked with John Goode who was very informative and
provide me with updates while I waited on my car to be serviced and highly recommend him.
provide me with updates while I waited on my car to be serviced and highly recommend him.
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by azcolon
Service Price Transparency
Other Employees Tagged:
John Goode
Jan 23, 2026 -
Lou Sobh Honda responded
Thank you for sharing your experience! We’re glad John kept you informed and made your service visit smooth. We appreciate your recommendation and look forward to assisting you again at Lou Sobh Honda!
Good and clean atmosphere.
Friendly people. I buy my honda parts from service. Pricing is comparatively on higher side. Rest is all good.
Friendly people. I buy my honda parts from service. Pricing is comparatively on higher side. Rest is all good.
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by Sashi Vasudevan
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jan 27, 2026 -
Lou Sobh Honda responded
Sashi, thank you for your feedback! We’re glad you enjoy our clean and friendly service environment and appreciate your continued business for Honda parts. We also appreciate your note on pricing and will keep it in mind as we continue to provide quality service and products. We look forward to assisting you again in the future!
Quick and professional The Service Department was very
professional and took care of my vehicle needs in a timely manner
professional and took care of my vehicle needs in a timely manner
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by gt2163
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jan 27, 2026 -
Lou Sobh Honda responded
Thank you for your feedback. We are glad to hear our Service Department was able to take care of your vehicle quickly and professionally. We appreciate your kind words and look forward to assisting you again in the future!
It was a bad experience.
I felt rushed and when I pulled my car up to the bay, I had to stop and was told to leave the keys in the car. I got out, followed the attendant and
I felt rushed and when I pulled my car up to the bay, I had to stop and was told to leave the keys in the car. I got out, followed the attendant and went inside. Much later, someone came and said that my vehicle rolled down the hill and hit a gate which caused major damage to the back and side of the vehicle. I was so upset. I took my vehicle to have it repaired and it will not be ready until January 23rd. I’m now without a vehicle since my insurance will not cover a rental.
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by s.edge76
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jan 05, 2026 -
Lou Sobh Honda responded
Dear Mr. Edge,
Thank you for taking the time to share your feedback. We understand how frustrating and inconvenient this situation was for you, and we appreciate the opportunity to address your concerns.
After reviewing the circumstances surrounding your visit, our team determined that the vehicle was left in neutral, which caused it to roll after being parked. At the time, no dealership employee was operating or moving the vehicle. While we are sorry for the stress this incident caused, our review concluded that the dealership was not at fault.
That said, we recognize how upsetting this experience was and regret the inconvenience it created during your service visit. Your feedback has been shared with our management team as we continue to evaluate our processes and communication to help prevent similar situations in the future.
If you would like to discuss this further, we welcome you to contact our management team directly at 678-679-7286 or hcullen@lousobhhonda.com.
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