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John Heaton
John Heaton at Shottenkirk Honda of Cartersville

John Heaton | Page 5

Assistance Service Manager

Shottenkirk Honda of Cartersville

595 East Main Street
Cartersville, GA 30121

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4.9
53 Reviews
4.9

53 Reviews

Write a Review

53 Reviews of John Heaton

October 25, 2024

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Employee Rating

The service is always exceptional and the staff is phenomenal. I love taking my car there. More

by CRYSTALZACHERY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Oct 25, 2024

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 23, 2024

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Employee Rating

The service department is excellent at handling. maintenance on your vehicle and service. Thank you John and staff for taking care of us! More

by rebeccabowden97
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Richie Goetz, Kevin Etters

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Oct 24, 2024

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team, Rebecca. We're glad to hear we delivered such a great experience!

October 18, 2024

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Employee Rating

Everyone very professional, very prompt to respond to communication, and always very pleasant to deal with. More

by KARENBRANDNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Oct 20, 2024

Shottenkirk Honda of Cartersville responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

October 16, 2024

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Employee Rating

Fast service, and very professional, I recommend them, it is easy to deal with them More

by JUANCREYES83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Oct 17, 2024

Shottenkirk Honda of Cartersville responded

Thanks, Juan, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

October 10, 2024

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Employee Rating

Jordan was very helpful, she was kind and considerate of what needed to be done. More

by CWHEATLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters

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Oct 11, 2024

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. It's great to see that Jordan was very helpful. We truly appreciate your business.

October 04, 2024

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Employee Rating

Terry was very courteous and extremely aware of my limited time. He made sure to keep me informed every step of the way and got me in and out in no time when I dropped my car off and when I picked it More

by SHANNAWILSON0013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bone, Michael Welch, Terry Ford , Justin Delong

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Oct 04, 2024

Shottenkirk Honda of Cartersville responded

We are very happy to hear that Terry provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2024

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Employee Rating

I arrived for my first oil change, this was a great experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they More

by DMURPHY62462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Sep 30, 2024

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 27, 2024

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Employee Rating

Shottenkirk Honda is my go to for all my service needs, the management and staff are the best in the business and the only ones i trust with my Honda. More

by GREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bone, Richard Lewis, Kevin Etters, Dustin Waits , Jason Lamarre, Tommy Malone

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Sep 27, 2024

Shottenkirk Honda of Cartersville responded

Thank you, Greg, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 27, 2024

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Employee Rating

Shottenkirk has always treated us like family. They are The only dealership we will buy from More

by karenrigdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Sep 27, 2024

Shottenkirk Honda of Cartersville responded

Thank you so much, Karen, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 10, 2024

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Employee Rating

Didn’t do anything as requested. Pay $7k for a worthless warranty. Complete waste of money More

by KATELYNPAVLOVSKY2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jordan Waters, Terry Ford, Richie Goetz, Kevin Etters

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Sep 14, 2024

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention, Katelyn, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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