John Hughes | Page 8

Thanks to Steven for his great advice and making the lease experience a great one! The entire team at Beaver are friendly and professional. They make you feel appreciated and of value. lease experience a great one! The entire team at Beaver are friendly and professional. They make you feel appreciated and of value. More

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Easy, Friendly, and fast!I don’t like trading cars, the Easy, Friendly, and fast! I don’t like trading cars, the crew at Beaver made it go smoothly! Thanks to everyone working at Beaver Toyota Easy, Friendly, and fast! I don’t like trading cars, the crew at Beaver made it go smoothly! Thanks to everyone working at Beaver Toyota More

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Christian really knows how to listen to his customers. I was with my friend Jeanne Palmer a couple of days ago when she bought her RAV4. Could not have been easier. He knows his cars and his customers. W was with my friend Jeanne Palmer a couple of days ago when she bought her RAV4. Could not have been easier. He knows his cars and his customers. When I’m ready fir my next car I know who to see. More

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Excellent experience buying our used car. Knowledgeable and easy-going help from all team members. We got a fair deal, too! Christian listened to our specific needs and found us the right car quickly. A and easy-going help from all team members. We got a fair deal, too! Christian listened to our specific needs and found us the right car quickly. All around great experience. More

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Purchased a $34k Tacoma.Bottom line- they lied. Lied Purchased a $34k Tacoma. Bottom line- they lied. Lied about condition of vehicle. Lied about 160 point inspection and breached the agreed upon sales Purchased a $34k Tacoma. Bottom line- they lied. Lied about condition of vehicle. Lied about 160 point inspection and breached the agreed upon sales contract. Just wanted to make a sale. I have wasted hours of my life and gone through a lot of unnecessary stress and bs. Very disappointed. More

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James wa s the Dealer out of six guys out front who walked out to greet us. He very respectful and pleasant as he guided us to the car he found for us. He made sure he explained each and every process walked out to greet us. He very respectful and pleasant as he guided us to the car he found for us. He made sure he explained each and every process to us. He made sure I knew as much as I could retain of how things worked. Even set my phone and contacts into my car for me. I'm glad it was him that walked out to us. He was exceptionally helpful and his kindness will bring us back to your Dealership again. Thank you James Suggs for your kindness, respect and helpfulness. It will always be a pleasant memory for us. Wish we could have given you 10 stars that you deserved. More

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I get the red carpet treatment every time I step foot in there! I like how easy it is to book a service appointment on line, and how quickly I can get in and out for service. My sales reps were great and there! I like how easy it is to book a service appointment on line, and how quickly I can get in and out for service. My sales reps were great and made it easy for me to trade in and upgrade my car. More

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Ask for Mike Elkin. I am and was very pleased with Ask for Mike Elkin. I am and was very pleased with the hospitality of the staff and salesmen from Beaver Toyota in St. Augustine. The only rea Ask for Mike Elkin. I am and was very pleased with the hospitality of the staff and salesmen from Beaver Toyota in St. Augustine. The only reason I did not put a full 10 on both was because we found the car on CarFax and because the completion time after we arrived on site to purchase my 2019 Tacoma was more than 4 hours. The 9 rating is primarily the result of and effort of Salesman Mike Elkin. Mike is amazingly relaxed and comfortable selling Toyota Tacomas. Then again, who wouldn't be? Those things sell themselves. However, Mike makes the process really smooth and was willing to establish an appointment for me for when I returned to purchase the Taco. Mike was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Due to the unexpected high influx of customers, Mike was able to assist other customers, ensuring no one was left un assisted, while maintaining rapport with his current client, me. He goes above and beyond for his customers, by providing courtesy text for follow on benefit services for which he promised, and kept his promise. He helped as much as humanly possible and was clearly a hustler, never resting while other salesmen appeared to be lounging around smoking and joking. Great service and he knows his stuff. This was the easiest dealership I have worked with. Despite the 4 hour sales process, the finance man, I believe his name was John Hughes, was efficient and made sure that everything was covered at the best price in town. I had a wonderful experience purchasing a used Taco. The process was stress free and pleasant. I had a great experience at BTSA. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with BTSA. Now, when the time came to negotiating, a process not many look forward to, there does seem to be a pattern with Toyota dealerships across the nation. Don't get me wrong, the final price was absolutely fair and they gave me a good deal on my trade in. However, four different Toyota dealerships have made the same "mistake" when listing a price. Two Toyota dealerships in North Carolina, one in Louisiana and BTSA came to the table with an asking price slightly below the window price and a couple thousand under Blue Book. When the "negotiating" began the salesman comes back from the finance department stating "They made a mistake and this is a one time offer for this price because it is worth way more. If anything, if you do not accept this price the price will only go up." Whether or not that was a true statement, I don't know. But three other dealerships in two different states made the same mistake and declared the same procedure for further negotiations. This is hard to believe, but the bottom line was the price was fair and the service was great. The only thing I would change is my own body language. I was not on guard and Mike read me like a book. I saw a good deal and relaxed. He knew he had me on the line and the finance department reeled me in. More

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We LOVE our new 4Runner so much, always wanted one and you guys made it happen for us. We are so thankful for the deal going smoothly and helping us to finally buy our dream car! Thanks James Suggs and Jo you guys made it happen for us. We are so thankful for the deal going smoothly and helping us to finally buy our dream car! Thanks James Suggs and John Hughes especially for all of the hard work! 👍😎 More

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Very Honest folks from top to bottom. It actually was a great personal experience meeting the individuals who helped me and I really like the vehicle . I would highly recommend this dealership. great personal experience meeting the individuals who helped me and I really like the vehicle . I would highly recommend this dealership. More

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