John Krokovic | Page 2

I have purchased 2 Two BMWs from Mark Vicens. I had such a good experience when i purchased the first one. I came back 2 months later and bought a second. The service was outstanding and he went above and b a good experience when i purchased the first one. I came back 2 months later and bought a second. The service was outstanding and he went above and beyond Thanks Mark More

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As a loyal customer for 18 years I had a deal torpedoed by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to h by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to hold the car until the official transcript went to them. No effort to try to accommodate me by allowing me to pay for yhe vehicle, and they could have held the car until they were emailed the transcript. It may have been a day late, but I am sure they knew Dec.'s incentives,, which were the same as Nov, and make the attempt to work with me.. BMW financial said I could have filed a complaint, but what good would that do. They sold the car my son ordered immediately. Ruslan was the worst finance manager. Never had someone come out and keep telling you, you can't do this or can't do that.. i didn't think it was his place to.make that determination. That should have fell onto Mr. Dado. In my opinion if Ruslan is your finance guy, ask for someone else!! Extremely disappointed to say the least. More

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John the manager is amazing, and so is Frank in sales. They are so professional, kind, and truly have your best interest at heart. I live closer to another dealership but had nothing but an awful experien They are so professional, kind, and truly have your best interest at heart. I live closer to another dealership but had nothing but an awful experience. Being in a customer-service related industry, I cherish those that show exemplary service. As a BMW customer for 9 years, I wouldn't go anywhere other than Freehold for a BMW. Thank you for making me feel like family. More

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service department is fantastic. Always in contact with me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and atte me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and attention that makes you feel confident in your repair choice.. More

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Terrible experience. Lack of responsiveness, no transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost my business. More

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Quick & easy. Purchased a used Mercedes from Freehold BMW and it was the quickest easiest used car I ever bought. Mark, my salesman was very pmeasant and no pressur Purchased a used Mercedes from Freehold BMW and it was the quickest easiest used car I ever bought. Mark, my salesman was very pmeasant and no pressure. Everyone else I dealt with at the dealership was equally pleasant. Love this experience buying a car.... More

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Excellent service and very personable staff! Excellent service and very personable staff. I came into dealership not expecting to be able to purchase car bit was pleasantly surprised and greatfu Excellent service and very personable staff. I came into dealership not expecting to be able to purchase car bit was pleasantly surprised and greatful for their persistence in working the deal. More

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Excellent BMW Dealership The dealership is excellent as my family as my used them in the past and highly recommended. This was my first BMW purchase but I have owned a variety The dealership is excellent as my family as my used them in the past and highly recommended. This was my first BMW purchase but I have owned a variety of luxury cars over the years. Nickolas Marchesani, our client advisor was simply unbelievable. His professionalism, courtesy, and attention to detail was greatly appreciated by my wife and myself. This is the direct old fashioned, transparent business that builds relationships. John Krokovic the Sales Manager stepped in during pricing and we worked on a deal that left everyone happy. He was also a pleasure to deal with. We live about 45 minutes away but the drive is insignificant when factoring in the level of service this dealer gives compared to our local dealerships. Well done! More

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Nick Lichaa is the best salesman Nick Lichaa has been our salesman and we wouldn't go to anyone else. His level of professionalism and integrity far surpasses any other salesman we ha Nick Lichaa has been our salesman and we wouldn't go to anyone else. His level of professionalism and integrity far surpasses any other salesman we have EVER dealt with in the past. This is our 5th BMW from Nick. Nick is our reason for staying with BMW as long as we have. Thank you Nick and Freehold BMW we look forward to many more years of doing business with you! More

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Most comfortable car buying experience! Truly an exceptional experience! Both mine and my mothers leases were up and we both walked out with amazing deals. I don't have enough excellent thin Truly an exceptional experience! Both mine and my mothers leases were up and we both walked out with amazing deals. I don't have enough excellent things to say about BMW of Freehold and the unparralled service I receive time after time here. Every single person who helped us were professional, patient and knowledgeable. John, the used car manager, John the sales manager and John Galante our salesperson make a great team! They worked together to find my mother and I deals that met our every need. Our salesperon John really went out of his way to make sure everything was perfect for us. I ended up buying out my lease. The service department inspected my car and recommend work that needed to be done. The service department is always upfront and honest with me. I can honestly say I wouldn't trust anyone else servicing my car. They are top notch! Once our deals were finalized, we worked with both Nowell and Robert in finance. They were both extremely knowledgeable and helpful during the financing process. We will definitely be reccomending BMW of Freehold to all of our friends, family and neighbors! More

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