John Locher
John Locher at Serra Ford Rochester Hills

John Locher | Page 3

Service Advisor

Serra Ford Rochester Hills

2890 South Rochester Road
Rochester Hills, MI 48307

5.0
38 Reviews
5.0

38 Reviews

Write a Review

38 Reviews of John Locher

August 31, 2017

Dealership Rating

Repairs done quickly My Ford Escape started having some problems. I took it in to Huntington Ford. John Locher helped explain the process, what repairs were need and the c More

by escape2010
Recommend Dealer
Yes
Dec 11, 2018

Serra Ford Rochester Hills responded

Thank you! We hope we get to see you again in the future!

August 01, 2017

Dealership Rating
Employee Rating

Exceptional service Every time i go to Hunnington Ford for service John locher and the entire staff make you feel comfortable. Not to mention the service on my vehicle i More

by oberry300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2018

Serra Ford Rochester Hills responded

This is so great to hear! Thank you!

April 07, 2017

Dealership Rating
Employee Rating

Excellant professionalism and customer service. Not only is all the staff friendly and helpful, but the quality of work is excellent! They all make it convenient and easy for me to have any work don More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The ladies at the payment center, service techicians, shuttle drivers and porters.

Dec 20, 2018

Serra Ford Rochester Hills responded

Thank you! We hope that we get the chance to help you again in the future!

March 31, 2017

Dealership Rating

Great service. I returned to Huntington Ford for an oil change after John Locher saved my car by changing the battery. Excellent service. I was even informed of main More

by sampsonk1
Recommend Dealer
Yes
Dec 20, 2018

Serra Ford Rochester Hills responded

Thank you! We hope to see you again in the future!

February 07, 2017

Dealership Rating
Employee Rating

Intelligent. Respectful. Listened. John listened to my need; it was a window that would not roll up; it was raining outside, and I had kids in the car that I needed to get to school.. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2018

Serra Ford Rochester Hills responded

Thank you so much for taking some time to leave this kind review!

January 31, 2017

Dealership Rating
Employee Rating

Quick and Amazing Service I woke up to my Ford Escape not working. I had it towed into Huntington Ford. John Locher got my vehicle examined and repaired quickly. He kept in cle More

by sampsonk1
Recommend Dealer
Yes
Dec 20, 2018

Serra Ford Rochester Hills responded

Thank you! We hope to see you again!

December 29, 2016

Dealership Rating
Employee Rating

Great and Quick Brought my car in for an oil change. They got me in quickly. They told me everything was acceptable with my battery and tires. I appreciated the last More

by fordescape2017
Recommend Dealer
Yes
Dec 21, 2018

Serra Ford Rochester Hills responded

Thank you!

October 26, 2016

Dealership Rating
Employee Rating

Service Department is Great! We were having an issue with our Ford Edge. I called to make an appointment and was immediately connected with John L. in service. When I explained th More

by Ladydriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2018

Serra Ford Rochester Hills responded

This is great news! Thank you! We look forward to seeing you again!

September 30, 2016

Dealership Rating
Employee Rating

Great service and speedy I brought my car in for some maintenance. John Locher was great to work with. He kept in contact with me, let me know exactly what my car needed and g More

by escape2010
Recommend Dealer
Yes
Dec 21, 2018

Serra Ford Rochester Hills responded

Thank you!

August 31, 2016

Dealership Rating
Employee Rating

top notch service I recently brought my car in for an oil change. John, my service advisor, did a great job getting me in quickly, letting me know I needed a new air fi More

by sampsonk1
Recommend Dealer
Yes
Dec 28, 2018

Serra Ford Rochester Hills responded

This is so great to hear! Thank you for taking some time to leave this kind review!

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