John Medrano | Page 12

Positive Experience Alex did an excellent job of explaining everything about the car and the process. He was always professional, friendly and considerate. Chelsea also Alex did an excellent job of explaining everything about the car and the process. He was always professional, friendly and considerate. Chelsea also did an excellent job of explaining the features of the car. Other staff we encountered were also excellent and helpful. More

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From a rough start to an incredible experience! Adolfo Marte is the guy that turned our day around with an amazing deal and complete professionalism! He is the guy you can count on for great deals! Adolfo Marte is the guy that turned our day around with an amazing deal and complete professionalism! He is the guy you can count on for great deals! We are so happy with our deal and look forward to working with Adolfo again on our next Honda lease! More

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Never get service covered by warranty DO NOT BUY WARRANTY I have always been against additional warranty the dealers sold. It’s great that your financial managers talk you into buying the DO NOT BUY WARRANTY I have always been against additional warranty the dealers sold. It’s great that your financial managers talk you into buying the warranty with broken promises. Anyway, I bought the Honda’s tire and wheel warranty with the promise that the service won’t take long. I guess what they meant by long is couple days. I made a reservation for 2:15pm and walked out at 4:45 to fix a flat tire. 1 little repair that took over 2 hours. If i took it to mom and pops to repair, would be done in less than 5 mins. Already mad when picking up the car, I asked to speak to the manager. They bring me to one of the service advisor and tells me he is one of the top advisors. Did i ask to speak to an advisor or the manager???? I guess your top advisor can’t even read your own invoice because he asks me if I even made a reservation. It states right on the invoice reservation 3x cust made reservation. The reason for taking so long was because Honda is very busy and theres about 15 people ahead of me? Do you guys only have 3 mechanic working? Ohhhh you must need a specialist to fix a flat. Is it ok to make the non paying customers wait extra long since you won’t be pocketing more money? More

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Great experience excellent Vine a DCH a buscar el carro que necesitaba ; recibimos un servicio excelente de parte de Adolfo Marte y Wael Yunes. GRACIAS por la Atencion y el buen Vine a DCH a buscar el carro que necesitaba ; recibimos un servicio excelente de parte de Adolfo Marte y Wael Yunes. GRACIAS por la Atencion y el buen servicio que nos brindaron ,Rapido y precios muy bajos !!! More

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Excelente !!! Vine a comprar mi primer carro a DCH recomendado por el sobrino de mi esposa, nos atendio el Sr Adolfo Marte quien nos o frecio Un trato verdaderamen Vine a comprar mi primer carro a DCH recomendado por el sobrino de mi esposa, nos atendio el Sr Adolfo Marte quien nos o frecio Un trato verdaderamente excelente. Bien cordial,atento y amable. Te ayuda a tomar decision que se adjuste a tu necesidad y tu presupuesto . Siempre es un placer hacer negocios con una persona asì. More

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Amazing! Came today to trade in a car i bought 2 months ago that i wasn't fully happy with. Adolfo Marte help me with the trade and got me the best deal. Every Came today to trade in a car i bought 2 months ago that i wasn't fully happy with. Adolfo Marte help me with the trade and got me the best deal. Everytime i call with any questions he's always there to answer them even of his day off. He always goes above and beyond to make you happy and satisfied. I highly recommend him😊 More

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Customer service was excellent! DCH Paramus Honda... Got straight to the point. No pressure, nothing but gratitude. My a sales guy Freddy was patient. My delivery went smooth thanks DCH Paramus Honda... Got straight to the point. No pressure, nothing but gratitude. My a sales guy Freddy was patient. My delivery went smooth thanks to Hamad. Prices are great! We went home satisfied. Thank you! More

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Excelente Servicio al cliente Vine a comprar un carro a DCH Paramus Honda me atendio el Sr Adolfo Marte y John Medrano excelentes personas muy buen trato los recomiendo a ojos cerr Vine a comprar un carro a DCH Paramus Honda me atendio el Sr Adolfo Marte y John Medrano excelentes personas muy buen trato los recomiendo a ojos cerrados More

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Fantastic Experience Fantastic sales help! My friend Lisa recommended Adolfo Marte to assist with the CRV. Adolfo is a beautiful soft spoken person. He kindly asked for al Fantastic sales help! My friend Lisa recommended Adolfo Marte to assist with the CRV. Adolfo is a beautiful soft spoken person. He kindly asked for all my criteria and highlighted differences between each CRV model. We walked the lot to see different colors and options. We test drive and he explained each detail very carefully. Adolfo made the difference for us in choosing DCH Paramus Honda. We never felt pressured into making any decisions. In the end it was the best choice I made thanks to Adolfo. Thank You! -no regrets. More

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Fast, professional, honest My initial contact was via Internet, the response was quick and contained useful information right up front (a quoted price and the amount of the docu My initial contact was via Internet, the response was quick and contained useful information right up front (a quoted price and the amount of the documentation fees). My follow up call with the Internet Sales Manager Frank Smith provided even more information (a full detailing break down of all amounts, including registration fees and sales tax). On purchasing the car, there were no surprises--no hidden last minute fees. Our Sales Representative Alex Bernabe was similarly professional. He explained all the necessary paperwork and the steps for accomplishing the sale in clear, simple terms. He was vary personable -- friendly and courteous. He went out of his way to make sure all our questions were answered and that we were comfortable with the process. He walked us through the entire process quickly and efficiently. In meeting with the Finance Officer, the offer to purchase the extended warranty (which we declined) was neither heavy-handed nor high pressure (which has not always been my past experience with other dealerships). Despite the large scale of the operation of the dealership, we never felt ignored or abandoned or left to wait unnecessarily long. It was one of the best car-buying experiences I've had. More

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