John Redden
John Redden at BMW of Westlake
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John Redden | Page 6

BMW Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
114 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

44 yrs, 5 mos

5.0

114 Reviews

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114 Reviews of John Redden

November 10, 2020

Dealership Rating
Employee Rating

Recently I purchased a certified used BMW from this dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing p More

by kyledmooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Harry Walker

Nov 10, 2020

BMW of Westlake responded

Thank you so much, Kyle, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 25, 2020

Dealership Rating
Employee Rating

This was our Second Vehicle from BMW of WestLake, John Redden and the team were excellent. With the constraints of COVID-19 everything went smooth as could be. I look forward to our next purchase from BMW More

by ryan.pyrtko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

BMW of Westlake responded

Ryan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional and safe experience. We will share your comments with John and our team, and we look forward to working with you again.

September 02, 2020

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Employee Rating

John Caruso was pleasant and efficient in handling all aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The s More

by Mentor '56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2020

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

August 26, 2020

Dealership Rating
Employee Rating

Well The salesperson John Redden was nicebut he said Well The salesperson John Redden was nice but he said that the dealer will take care the plates but then the dealer send the invoice with a charge More

by NNMRCAFERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Aug 27, 2020

BMW of Westlake responded

Hello. We apologize for the inconvenience and confusion - we're not sure exactly what John said but we will look into this. Most vehicles run a fee of $34.50 in Ohio. There may also be additional fees added for county taxes or to obtain specialty license plates. We do take care of getting the plates for a customer but this is a fee we roll into all of our deals. Please let us know if you have any additional comments at 440-887-0000. Thanks.

August 14, 2020

Dealership Rating
Employee Rating

This was my first BMW purchase! The Team explained This was my first BMW purchase! The Team explained everything to me in great detail! WILL recommend to my friends and family! Thanks to All of you More

by laurelsawyer
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki , Justin Niedzwiecki

Aug 17, 2020

BMW of Westlake responded

Thanks for the awesome review about our dealership!

July 14, 2020

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Employee Rating

Making it Easy I appreciate the staff at BMW of Westlake for making our car buying experience easy. This was the 2nd car I've purchased from John in Westlake. Both More

by BWAMSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Jul 14, 2020

BMW of Westlake responded

Thanks for giving us such an awesome review!

July 06, 2020

Dealership Rating
Employee Rating

New vehicle lease The entire process was easy. No pressure. Service was wonderful. I am quite happy and look forward to driving my new BMW. Thank you for provid More

by DAWN20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Jul 07, 2020

BMW of Westlake responded

Thanks for the fantastic review about John, Bob and BMW of Westlake!

June 25, 2020

Dealership Rating
Employee Rating

Rebate still not received $750 rebate promised at purchase still not received as of this date. John Redden, my salesperson, has tried to resolve the issue several times. H More

by WINDICE11
Recommend Dealer
Yes
Jun 26, 2020

BMW of Westlake responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated. We will be sure to share your concerns with management. Thank you for choosing BMW of Westlake!

June 18, 2020

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Employee Rating

review John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed m More

by jimkirk3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2020

BMW of Westlake responded

Jim, It's fantastic to hear that John provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!

June 10, 2020

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Employee Rating

Nice and fast service. Came to pick out a BMW. Salesman was quick with the whole process. Paperwork went very smooth and Ian did a great job teaching me all about my new c More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Filo

Jun 11, 2020

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake, Maureen. We appreciate your business and hope to see you again soon!

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