John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 15

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
370 Reviews
4.7

370 Reviews

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370 Reviews of John Ruper

October 04, 2024

Dealership Rating
Employee Rating

I’ve been buying cars from John Rupper for going on 20 years. He’s makes the process extremely easy and pleasurable More

by Jockjones034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Oct 06, 2024

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with John here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Oct 12, 2024

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Dealership Rating
Employee Rating

up front and honest with pricing and time expectations . Most reasonable pricing in the area ! More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, George Hadgigeorgiou, Rich Vargo , Alicia Jeffery, Tim Kubow, Ken Stafford

Sep 26, 2024

Ken Ganley Ford Parma responded

Alicia, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Sep 29, 2024

Ken Ganley Ford Parma responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2024

Dealership Rating
Employee Rating

Cj is absolutely wonderful ans we will always stick with her but John Ruper is not good in the customer service department and was screaming at me and my wife whole putting down another dealership, Cj and t More

by Didonato63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 16, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 09, 2024

Dealership Rating
Employee Rating

Nice place, salesmen was awesome, quality vehicles fair negotiations and family friendly with kids with me More

by dakota.domanich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Tracy Sapienza

Sep 09, 2024

Ken Ganley Ford Parma responded

Hi, Dakota. While it's great to hear that you enjoyed working with our sales team, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 02, 2024

Dealership Rating
Employee Rating

Pam sold me several cars and I’ve been very pleased with every single experience I’ve had if you were looking for a new or preowned vehicle she’s the person you’re looking for More

by Pak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza

Sep 03, 2024

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Pam had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Parma!

August 29, 2024

Dealership Rating
Employee Rating

Everyone was extremely friendly and very helpful! The energy is amazing when you walk in. Was greeted by several people and met with smiles all around. Will definitely be back to purchase a car! More

by Aebeid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Rich Vargo , Fernando Rodriguez

Aug 29, 2024

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Aug 29, 2024

Ken Ganley Ford Parma responded

Hi Aebeid, thank you so much for your positive comments about Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

August 01, 2024

Dealership Rating
Employee Rating

They were very pleasant fine found the car I want. I had a great experience. They were great. More

by Velvet4188
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Aug 02, 2024

Ken Ganley Ford Parma responded

It's great to hear that Mark was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

July 30, 2024

Dealership Rating
Employee Rating

Simple process and friendly staff. Easy to work with and wasn’t high pressure. Seemed to have a good volume of inventory. More

by allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Joe Pinjuh

Jul 30, 2024

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 16, 2024

Dealership Rating
Employee Rating

John R. and Pam K. answered all my questions. And offered suggestions. They guided me through the process of my lease without any worries. Great team and d More

by charlenedinardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jul 17, 2024

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Charlene, please let us know.

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