John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 32

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
377 Reviews
4.8

377 Reviews

Write a Review

377 Reviews of John Ruper

October 28, 2021

Dealership Rating
Employee Rating

The sales mgr. & team went over and above to assist in te procurement of my vehicle More

by finalley99
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Oct 29, 2021

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 15, 2021

Dealership Rating
Employee Rating

My last appointment was a total xxxx show. Came in for “the works”oil change with an appointment. An hour and a half later I went to check on my car, lots of looking at each other then at the computer, th More

by lcurcio7
Recommend Dealer
Yes
Oct 18, 2021

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

September 30, 2021

Dealership Rating
Employee Rating

Had some issues after I purchased my vehicle, brought it in for service, it seemed like I was inconveniencing them by not just dropping it off (it was never discussed before hand). Issue wa not resolved, fo More

by rcap31811
Recommend Dealer
No

Other Employees Tagged: C.J. Overman, Dan Overman

Oct 15, 2021

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

September 29, 2021

Dealership Rating
Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, Matt Palffy , Dave Moga, Ashley Neely

Sep 29, 2021

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

Dealership Rating
Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, Matt Palffy , Dave Moga, Ashley Neely

Sep 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

September 23, 2021

Dealership Rating

Turning in my car and than buying out the lease was easier than I thought. Thankyou Pam and Nick. More

by Wagonea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Sep 24, 2021

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Pam and our team to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2021

Dealership Rating
Employee Rating

Everything was just fine with the whole deal I hope the new truck will be too! More

by Deano
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Taylor-Mitchell

Sep 16, 2021

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new truck, and we look forward to continuing to serve you in the future!

Sep 16, 2021

Deano responded

Thanks everybody

September 03, 2021

Dealership Rating
Employee Rating

My car buying process was seemless John R. Helped me through the entire way. I would absolutely come back if Ford starts making cars again Thank you More

by Tmuranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Austin Simpson

Sep 03, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear John delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

August 31, 2021

Dealership Rating

I had a great experience at you're dealership, with an excellent salesperson and finance department. Thank you for great service I look forward to future purchases 😊 More

by renees7boys
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Nick in the finance department

Sep 01, 2021

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

Sep 07, 2021

Ken Ganley Ford Parma responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2021

Dealership Rating
Employee Rating

Ganley was great to work with. The car business is a little rough right now because there are not many cars to choose from. Ganley Ford had three trucks to choose from and I was able to buy one of them. More

by MERSHFIRE
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Daniel Walker

Aug 19, 2021

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! Congratulations on your new truck! We sincerely value your business and look forward to your next visit.

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