John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 40

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
415 Reviews
4.8

415 Reviews

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415 Reviews of John Ruper

February 15, 2021

Dealership Rating

Mark rezzano was my sales guy. He made me feel comfortable in my decision making and also was very friendly. Great job Mark I’m enjoying my vehicle More

by JACQUELINERAINES69
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Feb 15, 2021

Ken Ganley Ford Parma responded

Jacqueline we are so glad to hear that you are enjoying your vehicle! And we are happy to hear that Mark Rezzano was friendly and that he made you feel comfortable during your car buying experience! Thanks for the review & thank you for your business!! Please let Mark know if there's anything else that we can do for you.

February 02, 2021

Dealership Rating

Worked fast and efficiently to get me a new car. The salesman were friendly as well. Gave me a rental too until my car was ready. More

by AmyBazdar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Feb 02, 2021

Ken Ganley Ford Parma responded

Amy, Thank you for your business and this review. We're happy to hear Mark and John were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2021

Dealership Rating

Went out of there way to find the truck I was looking for, found it in Indiana. Had it for me the next day. Thanks More

by DMHAYNES25
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Feb 02, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 01, 2021

Dealership Rating

The salesman was very good but the detailers were not very good they missed a lot of damage on my car and even missed a cigarette that was between the dash and windshield and am now waiting to hear from More

by Queen 947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: AJ Bruno

Feb 19, 2021

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Can you please email your contact info to JWheatley@GanleyAuto.com so we can have someone reach out to you directly? We would love the opportunity to speak with you and address your concerns. Thanks!

Feb 19, 2021

Queen 947 responded

you have stepped up to the plate and are having my car fixed so I am now satisfied with Ganley Ford West. As I previously acknowledged A. J. Bruno and John Rupert followed through as good salesman and sales manager should. I am now just waiting to get my car back as I really like it. I am sorry I acted out with anger when I didn't hear from them as fast as I thought i should.

January 30, 2021

Dealership Rating
Employee Rating

Polite, friendly, we knew what we wanted and that’s what AJ helped us with! Made buying a car less painful than other times we bought cars. This is our 5 th Escape More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Feb 02, 2021

Ken Ganley Ford Parma responded

Barry, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad AJ was able to help got you matched up with your 5th Escape, and we look forward to seeing you again!

January 29, 2021

Dealership Rating
Employee Rating

My driver leather sheat was torn during an oil change and tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they res More

by chuckbrown40
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jan 31, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear you are happy with the repair that happened when your vehicle was in for service with us. Thank you for giving us a chance to make this right again!

January 18, 2021

Dealership Rating

Morgan needs to pay attention more to the emails that she sends out and the replies that the customers send back to her. Very irritating when she just keeps sending the same email and not paying attention t More

by DWWIS
Recommend Dealer
No

Other Employees Tagged: Morgan Gallagher , Daniel Walker

Feb 01, 2021

Ken Ganley Ford Parma responded

Thank you for reaching out to us. We messaged you privately but haven't heard back from you. We would love to help improve the communication that you are having with our dealership. Can you please give us the name and contact info that you are using to communicate with Morgan so that we can look into the issues and then we can work on resolving them for you. Thanks!

December 29, 2020

Dealership Rating

I'm in love with my new truck! Austin was wonderful! I'll definitely recommend anyone I know in search of a new vehicle here! More

by marissahubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

Dec 30, 2020

Ken Ganley Ford Parma responded

It's fantastic to hear, Marissa, that Austin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!

December 17, 2020

Dealership Rating
Employee Rating

Quickest and easiest car buying experience! AJ Bruno knows everything there is to know about ford products and truly cares about his customers wants and needs. The whole team values and respects custome More

by Daniellestringer545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, Matt Palffy , AJ Bruno, Danielle Stringer

Dec 19, 2020

Ken Ganley Ford Parma responded

Thank you, Danielle, we are very happy to hear that AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 11, 2020

Dealership Rating

I really don't have a single bad thing to say about my experience. Feeling good about my purchase and would recommend to anyone. Great product, great staff. More

by mirandamccarthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Dec 14, 2020

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We hope you enjoy your new vehicle, Miranda!

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