John Shaw | Page 41

Mistreatment of employees by manager. I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the service manager berate an employee. I was sitting in the service area waiting to be greeted. The manager said to the employee that "we are playing football, not golf".He went on to exclaim that this was "a team sport" and that his failure to generate revenues via "up charging" was not only letting himself down but the whole "team". The manager also said how this individual was "killing" him. I have never had a bad experience in the service or sales departments. Service in all fields of business, law and medicine are based on trust. My recent experience gives me some doubts! More

Print

Best service team ever! Between John Shaw and Bart Bartley, you are in the best hands when it comes to service. Today was another day of excellent customer service given. K Between John Shaw and Bart Bartley, you are in the best hands when it comes to service. Today was another day of excellent customer service given. Knowing my car battery was about to give up on me, I called the center where John quickly came to the rescue. No hassle, just come on in and let us make sure it's the battery and, by the way, if it is the battery, it is still under warranty and covered by us. John, with Bart out sick, got me in and out of the center in less then an hour and a half, while still providing excellent service to his customers that had pre-scheduled appointments. Nothing more to say than 100 % satisfaction and my team until I am 95 years old! :) More

Print

Excellant as Always John is always professional and kind and assures me that all will be taken care of that needs to be on my car. I always feel confident that my car wi John is always professional and kind and assures me that all will be taken care of that needs to be on my car. I always feel confident that my car will be fixed correctly as it should be and that Acura has the best mechanical team ever. Diane G Wall More

Print

Crown Acura Value This dealership has been my choice for almost eight years for sales and service. I live over 30 minutes away and i feel it has been worth the drive th This dealership has been my choice for almost eight years for sales and service. I live over 30 minutes away and i feel it has been worth the drive through city traffic to have the best vehicle for the best value and the best value in service for the continuous reliability and safety of my vehicle. All of Crown dealerships that I have dealt with offer a pleasant and relaxed atmosphere while offering cost effective and efficient service. Thank you Crown. More

Print

Always great service! Thank you, John Shaw for your congenial but professional courtesy in making sure my maintenance service experience was speedy and through! I appreciat Thank you, John Shaw for your congenial but professional courtesy in making sure my maintenance service experience was speedy and through! I appreciate doing business with Crown Acura, and trust that my time in the dealership will always be pleasant and comfortable regardless of the reason for the visit! More

Print

EXCELLENT Total experience is EXCELLENT!!! Everyone from service techs/reps (Bart Bartley n Chris Sanborn) are truly wonderful, the entire staff is as well!!!! Total experience is EXCELLENT!!! Everyone from service techs/reps (Bart Bartley n Chris Sanborn) are truly wonderful, the entire staff is as well!!!! Always greeted with a big smile n hello, service is painless NO worries, on time n wait area is extremely comfortable!!!!! Thank you!!!!! More

Print

Quality Car Care I can't say enough great things about John Shaw of Crown Acura. Every time I have a car issue, large or small, he gives me top-notch service. He is I can't say enough great things about John Shaw of Crown Acura. Every time I have a car issue, large or small, he gives me top-notch service. He is always friendly, efficient and helpful. I'm a teacher and during the first week of school I had issues with my car failing to start correctly. I called the service department to tell John my concerns. Without skipping a beat, John told me to bring in my car and he'd check it out. It turns out that I needed a new battery. John squeezed me into the service schedule after he quickly diagnosed my car problem. It was a busy day, so I know this was no easy task. John was calm and so friendly even when I was concerned about finding a way of fitting me in. I wish all my service experiences were this exceptional! It seems harder and harder to find employees who are as dedicated to customer service as John Shaw is. Thank you, John, for caring about my problem, my time and my comfort. This experience at Crown Acura was 5 star quality, yet again! More

Print

Greatest advisor! John Shaw couldn’t be more friendly or helpful when you are having your vehicle serviced. The way he interacts with all of the customers that are havi John Shaw couldn’t be more friendly or helpful when you are having your vehicle serviced. The way he interacts with all of the customers that are having service done makes everyone feel special. He is very knowledgeable, you know that he is taking care of you like a friend would. Sincerely, Chris St Peters More

Print

Great Service I would have rated higher if there were more stars! Always have a great experience at Crown Acura! John Shaw does a great job. I didn't have an ap I would have rated higher if there were more stars! Always have a great experience at Crown Acura! John Shaw does a great job. I didn't have an appointment, but John was able to get our vehicle in and out with very little wait. The new facility is fantastic. More

Print

Best Service of any dealer in the area John Shaw is the person to contact to get things done quickly. I was stranded waiting on AAA for 2 hours, had my car towed in to Crown Acura. John John Shaw is the person to contact to get things done quickly. I was stranded waiting on AAA for 2 hours, had my car towed in to Crown Acura. John stayed late to make sure I had a courtesy car and everything was taken care of. We have purchased 3 Acura's from this dealership. The people are great, the the service I receive from John Show is outstanding. More

Print