John Sullivan | Page 3

Very well run and efficient service department. Staff is courteous and helpful. Comfortable areas available if you are waiting while car is being serviced. If parts are not on hand, the parts depar Staff is courteous and helpful. Comfortable areas available if you are waiting while car is being serviced. If parts are not on hand, the parts department does a great job of expediting their quick acquisition. Just a great dealership over all. More

by AMDOTSON Verified Customer Verified Customer

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What a great team at Lakeland VW! We have now bought our 7th car from Lakeland VW, and each time we have been treated like family. The “old way” of selling cars is just not done at La We have now bought our 7th car from Lakeland VW, and each time we have been treated like family. The “old way” of selling cars is just not done at Lakeland VW. They just know how people like to be treated, with integrity and openness. More

by PENNINGTON7777 Verified Customer Verified Customer

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The service at the Lakeland Volkswagen is excellent I'm very satisfied with the service........ very satisfied with the service........ More

by JOSEBCHN Verified Customer Verified Customer

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Excellent price, product and service. Thank you for your time and consideration. Will recommend you to others who may be interested in purchasing a new automobile. Thank you for your time and consideration. Will recommend you to others who may be interested in purchasing a new automobile. More

by CSLUNTER Verified Customer Verified Customer

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Went above and beyond for us the best service I have ever received anywhere . We usually have chevys and they have never ever repaired anything for us under warranty. I am shocked and amazed at how this was received anywhere . We usually have chevys and they have never ever repaired anything for us under warranty. I am shocked and amazed at how this was taken care of More

by jessica.ortiz1981 Verified Customer Verified Customer

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Great, family style . The best. Sales man Hiram Mendez the best sales man in Florida.You lucky to have thus crew. The best. Sales man Hiram Mendez the best sales man in Florida.You lucky to have thus crew. More

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Both the folks from Parts and Service made it a great visit. I even got to speak with Michelle about a potential purchase visit. I even got to speak with Michelle about a potential purchase More

by uf_gator_88@yahoo.com Verified Customer Verified Customer

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The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More

by jbone102_1 Verified Customer Verified Customer

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Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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Unfortunately the service team is a disaster. Even when you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotat you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotation took 2 hours and 45 minutes. I had another scheduled appointment where the parts manager didn’t check the parts and something was missing. I drive an Atlas and was given a Jetta for a service loaner. That’s not a big deal but the service took days and I needed my SUV. We called to see when things would be done and we were told today. Unfortunately that time is from the time they open service to the end of the day, for something that was scheduled. Also, over two months later and I have yet to receive a call about the broken part on my brand new Atlas that needs fixing. So I would say that service is far from their strong suit. If offered a car wash and you have time constraints, please consider not having the dealership was your vehicle. They take around 40 minutes to get that done and they still bring it wet and not complete. More

by meeshecat Verified Customer Verified Customer

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