John Sullivan | Page 4

Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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Unfortunately the service team is a disaster. Even when you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotat you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotation took 2 hours and 45 minutes. I had another scheduled appointment where the parts manager didn’t check the parts and something was missing. I drive an Atlas and was given a Jetta for a service loaner. That’s not a big deal but the service took days and I needed my SUV. We called to see when things would be done and we were told today. Unfortunately that time is from the time they open service to the end of the day, for something that was scheduled. Also, over two months later and I have yet to receive a call about the broken part on my brand new Atlas that needs fixing. So I would say that service is far from their strong suit. If offered a car wash and you have time constraints, please consider not having the dealership was your vehicle. They take around 40 minutes to get that done and they still bring it wet and not complete. More

by meeshecat Verified Customer Verified Customer

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Parts & Service Department Great Service and always a pleasure to work with Service & Parts Departments We buy parts and have our customers come there to get keys made and the Great Service and always a pleasure to work with Service & Parts Departments We buy parts and have our customers come there to get keys made and they are always pleased when they leave . More

by bobcfas2 Verified Customer Verified Customer

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Boy wat a great place all except there to cheap to buy another popcorn machine. 😀. Great water weak coffee good cream. I take my rolls Royce there to. another popcorn machine. 😀. Great water weak coffee good cream. I take my rolls Royce there to. More

by Srstevo1@gmail.com Verified Customer Verified Customer

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Wish you guys did Body work! Fast focused and nice to work with. Clean & well stocked waiting area. Well done & thank you 🙏 stay safe and be well. work with. Clean & well stocked waiting area. Well done & thank you 🙏 stay safe and be well. More

by laceywallace Verified Customer Verified Customer

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Friendly people, great service I had 4 tires replaced and an alignment done. While the tires were delayed (no fault of the dealership), my service advisor, Johnathan, kept me upda I had 4 tires replaced and an alignment done. While the tires were delayed (no fault of the dealership), my service advisor, Johnathan, kept me updated regularly. Good communication, the alignment and new tires are great. More

by alangutberlet Verified Customer Verified Customer

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Too greedy, lacking in integrity,selfishBased on thier Too greedy, lacking in integrity,selfish Based on thier assesment ill be trading for non VW. What they lack in integrity they makeup with greed Too greedy, lacking in integrity,selfish Based on thier assesment ill be trading for non VW. What they lack in integrity they makeup with greed More

by FRANZJRP Verified Customer Verified Customer

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Great service. My car need repair while road trip to Tempa. They have done a great job at minimum waiting time. Thank you so much Tempa. They have done a great job at minimum waiting time. Thank you so much More

by pukaijin0225 Verified Customer Verified Customer

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Thank you for always providing me with great service. It is always a pleasure when I get service done with the guys at lakeland Volkswagen is always a pleasure when I get service done with the guys at lakeland Volkswagen More

by krew Verified Customer Verified Customer

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Dealership resolved issues part 2 Lucky me! Because my issues were technically two visits and not just one, I get to rate the service department twice. Please see my first review below Lucky me! Because my issues were technically two visits and not just one, I get to rate the service department twice. Please see my first review below for my initial impression. This is my expanded review! After reading through some of the reviews here, I'm not going to be unfair and throw this service department under the bus for stupid reasons like they don't wine and dine me when I'm in the waiting room, or I had to wait an extra half hour for an oil change. I'm nothing if not fair. My car was towed in because no amount of jimmying could get the key in the ignition. I was told by Brian it was taken apart and fixed, I received the running car back, and then was stranded a half-hour later with the exact same problem. I should have tested it before driving away! Compound it with the fact that the car was nose-in a parking space, and we couldn't get the key in the ignition, so we could not put it in neutral to pull it out backwards, causing a three-hour delay to get the proper type of tow truck from Bartow to Kissimmee. It ruined a family get together with in-laws we never get to see. I was told by Brian that the ignition switch had been taken out and repaired, but was later told by Jonathan that nothing had been done to the ignition switch, and they simply did the maintenance on the car. Did they think I had the car towed in for no good reason? They even waived the deductible on my warranty so I'd tow it the extra 35 miles to Lakeland. I'll never understand how the problem just went away, so they considered it settled without further investigation. Speaking of maintenance, it was explained to me by Jonathan that the car needed to come in at 40,000 miles for a transmission flush. That was the whole purpose of the 40,000 mile check. When I picked up the car, they didn't flush the transmission, and explained that I needed to have requested it. Even my non-authorized VW mechanic knew it was supposed to get a transmission flush at 40,000 miles. They also hadn't topped off the AdBlue. I will never have maintenance done by a VW dealer without first going over a checklist of things to do. I was basically charged $400 for fluid changes. I could go on. How much time do you have? Maybe I can set a record for word count. At any rate, the first visit was a disaster. The second visit, the subject of this review, went much smoother. They fixed the problem, and even washed the car (though there are foot smudges on the door threshold and a black fingerprint on the light tan driver's door panel). While I'm happy with the results, the communication was not good. It was always one way -- us to them. More positives -- we like our "sales consultant" Brad (though he dropped the ball on trying to get us those dealership posters), and we really liked the parts guys, who helped us secure our gear. They also stepped up to give us deals to help make up for the setback, which was going above and beyond. My wife and I are true VW enthusiasts. If you cut us we bleed Volkswagen blue. We have a garage full of vintage VWs, including an oval window bug and a split bus. We're the new customers this dealership needs, and we will think long and hard before returning (though the reviews here of other dealerships don't offer much of an alternative in our area) And for all of those who have taken the time to read this, thanks for reading. Enjoy your VWs! We enjoy ours. More

by VOLKSGOD Verified Customer Verified Customer

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