Johnny Tran | Page 10

Great cars and great pricing. Customer service was great and made for a very easy and fast transaction. Customer service was great and made for a very easy and fast transaction. More

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Decent experience purchasing the car. But very disappointing service after the sale. My salesperson was responsive via text when I was buying the car. But as soon as I purchased, when I a But very disappointing service after the sale. My salesperson was responsive via text when I was buying the car. But as soon as I purchased, when I asked him for help with something, he stopped responding. Unfortunately, my sales experience only served to feed the stereotype that car salespeople like this are only interested in making the sale...and then they're done with you. More

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The process was pain free. We drove 2 hours for a car we saw online. The price was perfect, but of course they tacked on over $2000 worth of things we did not ask for. Therefor We drove 2 hours for a car we saw online. The price was perfect, but of course they tacked on over $2000 worth of things we did not ask for. Therefore, the price was more than the online ad was for. We said we didn’t want the extras but they said too bad. We got the car and we do love it and are happy with the purchase. Just say the price instead of adding it after we arrive. More

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Had a good first time experience dealing with these guys. Great cars, nice atmosphere, friendly staff! Great cars, nice atmosphere, friendly staff! More

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Just picked up my car from eCarOne and was very pleased with the experience. Here’s why: - [ ] Solo test drives - [ ] Extended test drive - [ ] Generous trade value - [ ] Quick and easy out processin with the experience. Here’s why: - [ ] Solo test drives - [ ] Extended test drive - [ ] Generous trade value - [ ] Quick and easy out processing - [ ] No pressure sales staff I arrived at the lot knowing which car I was interested in from their ad on the CARFAX website. Via the website, I sent an email checking on availability. Jonny Tran quickly responded that the car was available. I arrived Monday morning unannounced and met Jonny. After verifying my license and insurance, Jonny handed me the keys and said “have fun”. After the test drive, I expressed interest and asked if I could take it to my mechanic and wife for approval, preferably overnight. While they wouldn’t let me take it overnight, they did give me until close of business that day. (Sewell let me take my wife’s car home over a weekend.) After a thumbs up from both of my approval authorities (see above) I bought the car. While I was out, then appraised my old car for traded, and offered me $2000 over what other dealerships had offered. As most dealerships do, they added tinting and exterior protection packages for approximately $1,500 BUT it was included in the asking price (which was about $8-10K below comparable vehicles). During out processing, they threw in a Door ding protection policy ($900 cost) at no additional charge. Tuesday morning I arrived and the car was detailed and ready to go. I was in and out within the hour and drove off in my 2022 BMW M5 Competition. More

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This review used to be negative but I found that eCarOne actually did care about issues I experience during the shipping process and there were some minor issues with the car. Tempers flared and we ended up actually did care about issues I experience during the shipping process and there were some minor issues with the car. Tempers flared and we ended up in a disagreement. A few days later, Scott, called and had a calm discussion with me. We agreed on what to disagree and agree on (if you can follow) but eCarOne fixed the issues. I was bummed out initially because when I bought a Mercedes from them in 2017 it was a spectacular experience. Almost as smooth as Carvana BUT with better pricing and better cars. I wanted them to delight us again and alas the trouble with the car and process happened. Nothing intentional on either side but just annoyance and anger. After Scott’s call I felt “heard” and treated as a valuable customer again. Bad start, good ending. More

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Thank you Charity for the nice words, I hope you can click on the link above and put that in a google review for us! Have a great weekend! click on the link above and put that in a google review for us! Have a great weekend! More

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I left very happy and satisfied with this dealership. I have bought many vehicles from other dealerships but this one by far is the best experience ive had when purchasing a vehicle.I will definitely kee I have bought many vehicles from other dealerships but this one by far is the best experience ive had when purchasing a vehicle.I will definitely keep purchasing vehicles from this dealership in the near future. It will always be my first choice when purchasing vehicles. They are very fair on the prices. All the staff at this dealership are very professional and respectful. Everyone was very nice and helpful. I bought this vehicle from out of town and only seen pictures of it online. The way the salesman described the vices thats exactly how it was in person. The are very honest with what they tell you. I definitely recommend this dealership to everyone on your next vehicle purchase. More

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Very easy and fast was in and out in less than 90 minutes going back very soon going back very soon More

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Quick and streamlined process, I arrived late Saturday afternoon and was able to make the purchase same day. Johnny Tran was very efficient in helping with the purchase afternoon and was able to make the purchase same day. Johnny Tran was very efficient in helping with the purchase More

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