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Jon Lacey
Jon Lacey | Page 74
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
830 Reviews
Dealership Experience
11 yrs, 5 mos
Industry Experience
20 yrs
830 Reviews
Write a Review
830 Reviews of Jon Lacey
October 29, 2020
use to goo too patrick vw , so i was driving by had an issue with my car they were very helpful here at colonial i will be doing buisnes with them, they were so helpfull even tho i id not buy car from the issue with my car they were very helpful here at colonial i will be doing buisnes with them, they were so helpfull even tho i id not buy car from there awesome service thanks guys More
by KARISM66
Verified CustomerOther Employees Tagged: Bill Mcgrath , Joel Lobov
October 23, 2020
Excellent service ..friendly atmosphere..went beyond in as far as accommodating my situation ..very professional..i would go back to purchase another vehicle from them as far as accommodating my situation ..very professional..i would go back to purchase another vehicle from them More
by xcomron
Other Employees Tagged: Bill Fallon, Gina Martinez, Dylan Begin , Rebecca Cunningham, Dino Scimemi
October 22, 2020
No reason to go elsewhere. I bought my 2008 GTI at No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was new - and that was only because VW couldn't send them the parts in time. I don't plan to go anywhere else. I've looked at other shops; there just isn't any reason to take it anywhere else. Maybe it doesn't make all that much sense to take a twelve-year-old car to the dealership, especially as dealerships tend to be a little more expensive than independent shops; but I believe they're the reason my car is running well after eleven years. I grew to trust Colonial when they were able to fix a recurring problem on my previous car that two other dealerships hadn't been able to resolve. Colonial's service department is excellent by any measure - dealership or independent shop. Scheduling is very easy, and they almost always take you at a time that's convenient for you. Their technicians are efficient and do exemplary work; I've never had to take the car back to them to fix something they didn't do right the first time. The service department - reps and technicians - is very good at explaining what work the car needs and, if completing the repair immediately isn't possible, they're willing to work around your situation to remedy an issue before it becomes a problem. They don't always give you good news, of course, but they're honest and forthright. My current service rep, Jon Lacey, has been not only instrumental in keeping my car running smoothly but also very helpful in working with me to prioritize the car's service and repair needs as it ages (it now has nearly 250,000 miles and is going strong); he's very knowledgeable and discussing these things is actually kinda fun. (Note that this is the same as my review on Google Maps; my opinion hasn't changed since I wrote that review - everything's still going well - so I don't see any reason to say anything different.) More
by DsC
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin
October 20, 2020
i could write a book about how great these guys are ! for only 25 word here it is simply the best- will go out of my way to do business with this crew!! THANK YOU - for changing how people are teate for only 25 word here it is simply the best- will go out of my way to do business with this crew!! THANK YOU - for changing how people are teated when servicing their cars- it CAN be enjoyable the best colonial VW- WESTBORO - ONLY More
by kdbartlett
Other Employees Tagged: Bill Fallon, Dylan Begin
October 19, 2020
Always friendly and professional, Colonial VW in Westborough has been most accommodating for my Ringo's 40k service. My only issue is the availability of a loaner car due to the distance I trave Westborough has been most accommodating for my Ringo's 40k service. My only issue is the availability of a loaner car due to the distance I travel to have my car serviced. It requires me to really plan in advance service time. I can't drop off and pick-up later in the day (as I would be able to do at a dealer that is closer to me.) I love the staff at Colonial but in future I will really need to think through the location for the sake of convenience. More
by Diggerhd
Other Employees Tagged: Bill Fallon, Dylan Begin
October 18, 2020
Always friendly and professional, Colonial VW in Westborough continues to be the choice for my car’s annual check. You have to trust the people who maintain your car and I trust Colonial’s crew. Westborough continues to be the choice for my car’s annual check. You have to trust the people who maintain your car and I trust Colonial’s crew. More
by JLLJAG
October 09, 2020
My wife and I have been coming here for seven years, will be coming here for many more. Bill McGrath and Jon Lacey are phenomenal service advisors! They always make sure that we're fully informed about our c be coming here for many more. Bill McGrath and Jon Lacey are phenomenal service advisors! They always make sure that we're fully informed about our cars, and they put us in the best position to make our own decisions. Service is quick, scheduling is easy. More
by MANNING047
Other Employees Tagged: Bill Mcgrath
September 25, 2020
I recently had a “Dealer induced service glitch” resulting from a fluid change service. This resulted in a breakdown 90 miles from home. It was resolved at no charge, by 3 of Colonial’s Service Staf resulting from a fluid change service. This resulted in a breakdown 90 miles from home. It was resolved at no charge, by 3 of Colonial’s Service Staff in a most professional and courteous manner. Restores my faith in Dealers, again. These guys are AWESIME to deal with. Thanks, again guys, for being honest and professional!!! More
by SARLON2
Other Employees Tagged: Bill Fallon, Dylan Begin
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