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Jon Lacey
Jon Lacey | Page 75
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
830 Reviews
Dealership Experience
11 yrs, 5 mos
Industry Experience
20 yrs
830 Reviews
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830 Reviews of Jon Lacey
Verified Customer
September 21, 2020
Outstanding customer Sevice and friendly staff And very knowledgeable. Passed over a few VE Dealerships to come here . Was definitely worth the 25 min drive knowledgeable. Passed over a few VE Dealerships to come here . Was definitely worth the 25 min drive More
by MISTAROURKE
Other Employees Tagged: Bill Fallon
September 21, 2020
I have been coming here for years. Excellent service! Very accommodating, excellent quality work. Extremely knowledgeable. I would recommend having your VW serviced here. 5 star Very accommodating, excellent quality work. Extremely knowledgeable. I would recommend having your VW serviced here. 5 star More
by JMINI
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin
September 18, 2020
Work was completed on time and done well. Service was friendly and very accommodating to my requests. I was provided with a thorough explanation of all of the work that was to be done and was done. The friendly and very accommodating to my requests. I was provided with a thorough explanation of all of the work that was to be done and was done. They even provided a complimentary car wash! Waiting room was very clean and provided spacing for social distancing. Chairs were comfortable and work tables were also available. Free WiFi also available. Great experience. More
by CKALE5
September 16, 2020
There is no better VW Service Dept.Team in all of Massachusetts to my knowledge. I'd give Billy Mac and his team a 10+ Star Rating if that choice was available! Massachusetts to my knowledge. I'd give Billy Mac and his team a 10+ Star Rating if that choice was available! More
by Kimenjo
Other Employees Tagged: Bill Mcgrath, Bill Fallon
September 16, 2020
Great customer services from the minute you walk in the show room, they make sure you have all the information you need and they understand your needs. show room, they make sure you have all the information you need and they understand your needs. More
by Bassam
Other Employees Tagged: Gina Martinez , Neil Finch, Joe Patrock
September 11, 2020
They are attentive, went above and beyond and patched a tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. More
by bendy113
Other Employees Tagged: Bill Fallon, Dylan Begin
September 10, 2020
Jon, is great! Very helpful and knowledgeable. I take all of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed. More
by MS
September 03, 2020
I brought my car in for a recall. I've never been to Colonial VW before and didn't know what to expect. Jon has been very helpful from the time I called making an appointment to when I got there to have Colonial VW before and didn't know what to expect. Jon has been very helpful from the time I called making an appointment to when I got there to have my car taken care of. Everyone in the service department that I came into contact with were all nice and very friendly. I would definitely go back there again. More
by WYRAMOS129
September 03, 2020
Top notch service, especially my point of contact, Jon Lacey. Attentive, professional, and intelligent, Jon provided up-to-the-minute updates throughout the repair process, even checking in with me on his Lacey. Attentive, professional, and intelligent, Jon provided up-to-the-minute updates throughout the repair process, even checking in with me on his day off. VW also came through with a gesture of good will, taking care of part of the repair cost, even though my car was no longer under warranty. I have been a customer at Colonial VW for almost 20 years, something that will continue for years to come. Shuttle service is also great. More
by bladerunner1136
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