Jon Miller | Page 2

I have been with Kelly Nissan for the past 16 years and they have always been very helpful, courteous and keeps me up-to-date on my service that needs to be done. they have always been very helpful, courteous and keeps me up-to-date on my service that needs to be done. More

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I own a 2012 Nissan Armada which I purchased at this dealership in 2014 and have always, only, had it serviced at this dealership. In October, 2020, the power lift gate became inoperable. The motor dealership in 2014 and have always, only, had it serviced at this dealership. In October, 2020, the power lift gate became inoperable. The motor could be heard working but some mechanism prevented the motor from actually lifting the liftgate. I brought it in for service, was told that the Power Assist motor needed to be replace and was charged $1325. In January, 2023, 2 years and three months later, the IDENTICAL thing happened. The motor on the power hatch was operating, but not actually lifting the hatch. I brought it in to Nissan again, who confirmed it was exactly the same thing again. and confirmed that a tech had "removed back panels and noticed that the rod was broken. Needs power assembly." and again, they attempted to charge me $1324. I brought it to another local mechanic because I began sensing that this dealership service department was becoming a rip-off. Here is what I discovered: 1. The rod was not broken. This was a lie I was told twice. 2. There was nothing wrong with the motor that required replacing. This was a lie. 3. The only thing wrong was that the hex bolt connecting the rod to the motor had become disengaged and SIMPLY NEEDED TO BE REBOLTED. It literally had just become undone and was laying in the panel. 4. A Nissan Service bulletin on this EXACT ISSUE had been issued for this EXACT MODEL about the problem with this bolt. 5. No technician ever removed the panel “to gain visual access”. This was a lie. 6. My local Auto Tech was able to resolve the issue for $94. 7. Even if they hadn't lied to rob me, the fact that they would not stand behind their work for 2 years is every telling. Kelly Nissan Service stole $1324 from me in October 2020 and attempted to steal another $1324 today under the pretense of this lie. All documentation is available upon request. They have great ratings here, and they may generally be pleasant, but they are a smarmy as they come. Dishonest and money hungry and screwing you over as they smile at you. Ever notice how once simple repair always turns in to an over-$1000 expense? Pity - I'll have to find another dealership to purchase my new Armada. More

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Prompt courteous service. Gave me loaner car which ch was brand new and well kept. My truck was delivered in less time than anticipated. Heather was extremely knowledgeab Gave me loaner car which ch was brand new and well kept. My truck was delivered in less time than anticipated. Heather was extremely knowledgeable, professional and friendly. More

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Very courteous and polite. everything was explained in detail. Car was well taken care of! everything was explained in detail. Car was well taken care of! More

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I worked with Michelle Marsh on this visit. She is very courteous, caring, conscientious, knowledgeable and explained in detail what was recommended to be done. I asked her to explained to my She is very courteous, caring, conscientious, knowledgeable and explained in detail what was recommended to be done. I asked her to explained to my son as well and she graciously did which I appreciated and so did he. It was a pleasure to work with her. More

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Eric Sparrow was outstanding again in his pursuit to take care of the customer and in this case keep the customer in Nissan and the Kelly Family of dealerships thanks again to Eric care of the customer and in this case keep the customer in Nissan and the Kelly Family of dealerships thanks again to Eric More

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This dealership has excellent customer service. Their timely efforts to examine, inform me and to fix my vehicle was very much appreciative. Their timely efforts to examine, inform me and to fix my vehicle was very much appreciative. More

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Always very friendly and knowledgeable about the vehicle. They get you checked in quickly and make sure you understand what service is being done. They get you checked in quickly and make sure you understand what service is being done. More

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Jon and his staff are very knowledgeable and professional. Larry Hugh’s always accommodates my needs and smells real purdy! Jon is so nice I think I may ask him out in a date! professional. Larry Hugh’s always accommodates my needs and smells real purdy! Jon is so nice I think I may ask him out in a date! More

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Very polite and accommodating! Could have dried the car after it was washed! Otherwise pleased Could have dried the car after it was washed! Otherwise pleased More

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