Jonathan Aivazis

A Warning to Prospective Buyers: Do Your Research Before Purchasing from Wilde East Towne Motors Earlier this year, I purchased a 2021 Honda Passport from this dealership, and the experience has been ext Purchasing from Wilde East Towne Motors Earlier this year, I purchased a 2021 Honda Passport from this dealership, and the experience has been extremely disappointing. I feel that important information about the vehicle was not adequately disclosed to me, and I have been dealing with ongoing issues ever since. When I initially went to test-drive the vehicle, the salesman assigned to me brought up a previous issue involving the gas tank or fuel system. He made a comment along the lines of hoping he wouldn't regret mentioning it or "putting his foot in his mouth." He then assured me that the dealership had addressed the problem and replaced all necessary parts. Looking back, this should have been a major red flag, and I wish I had taken more time to investigate the vehicle's history before proceeding. Unfortunately, I was there without my husband or another person who might have thought to ask additional questions. I did, however, request that the rear windshield wiper be replaced because it was not functioning properly. The salesman assured me this would not be a problem. I also raised concerns about the vehicle's exterior condition after noticing several issues that had not been disclosed in the online listing. When I asked about it, the salesman brushed off my concerns by simply referring to a "minor accident." The purchasing process itself was another major frustration. Despite arriving with the proper financial means, the paperwork and financing process took hours. During that time, I was presented with various additional insurance and coverage options--I stopped him politely and said, I want nothing extra, he replied that he had to go through each one, even though it was a waste of my time. At one point, the finance representative informed me that vehicles from 2020+ were required to include an interior cleaning/detailing package costing approximately $1,500 (not exact). I explained that I did not want this package, had never been informed of this requirement beforehand, and lived two hours away, making it unlikely that I would even be able to use the service. After another employee overheard our conversation, I was offered an alternative: free oil changes for the remaining life of the vehicle. To this day, I have not been able to utilize that benefit. I was also informed that the vehicle came with only ONE key fob. WHY? Unfortunately, I am now dealing with issues involving that single key fob as well. Finally, but I remembered to check to make sure the rear windshield wiper had been replaced as promised. It had not. The very next day, the check engine light came on. I contacted the dealership, and they asked me to bring the vehicle back so they could inspect it. They provided me with a rental vehicle while they looked into the issue. Fortunately, I was only a couple of towns away visiting family, so returning the vehicle was not as inconvenient as it otherwise could have been. A few days later, I was informed that the problem involved the catalytic converter and that the dealership would take care of the repair at no cost to me. They also acknowledged that this was an UNUSUAL issue for a vehicle with fewer than 60,000 miles. During that drive home after the repair, I noticed that the vehicle's BRAKE warning indicator and associated safety alerts kept activating repeatedly, even when there was no apparent danger or vehicle entering my lane. No such issue was disclosed to me. The problem has become so frustrating that turn off that safety feature every time I drive to avoid the constant beeping, steering wheel vibrations, and occasional automatic braking. I do not feel comfortable relying on the vehicle's safety features, especially when driving with my two young children! There is also a noticeably loud banging and clunking noise coming from what sounds like underneath the front driver's side of the vehicle. Whenever I drive above approximately 40 mph, so More

Print

What started off a very chaotic week of car issues ended with a new vehicle that I am thrilled about! Johnny in servicing made me feel welcome and went above and beyond to make sure I got the real deal e with a new vehicle that I am thrilled about! Johnny in servicing made me feel welcome and went above and beyond to make sure I got the real deal explanation of what was going on with my initial vehicle. When I decided to trade in and buy a new vehicle, he set me up with an excellent sales consultant and checked in on me when I came back the next day. That brings me to Jonathan! Who knew buying a car could be so entertaining!? Fun conversation between the serious car talk, and I never felt afraid to ask questions while exploring my options. This was super important to me as a first-time dealership customer. Extremely personable and easy to work with. Highly recommend! Jacob helped set me up with what I needed on the finance end of things, and was again super real, super honest and I left feeling like I had made an informed and empowered decision about my financing. Can’t express enough how important it was to me to have low pressure, informative, and encouraging staff walk me through this experience. I found a place I trust to come back to with my new vehicle. Great job! More

Print

Great staff great service I can’t say enough about my experience thank you so much experience thank you so much More

Print

Nothing but good things to say about the experience I had with the staff. Jonathan "Driveway Jonny" was extremely personable and easy to work with. They made every step of the process easy to understand and with the staff. Jonathan "Driveway Jonny" was extremely personable and easy to work with. They made every step of the process easy to understand and absorb, and Jonathan even went above and beyond to deliver my vehicle to my house on his day off. I would recommend this dealership to anyone looking to purchase a vehicle, used or new. More

Print

Anthony was great to work with, and was able to answer all of my immediate questions. He helped make the buying experience easy and seamless without resorting the high-pressure sales tactics I was expecti all of my immediate questions. He helped make the buying experience easy and seamless without resorting the high-pressure sales tactics I was expecting. More

Print

Jonathan was responsive throughout the process. I did not feel pushed or compelled to buy the car. I highly recommend him. I did not feel pushed or compelled to buy the car. I highly recommend him. More

Print

We had the pleasure of working with Jonathan A. at Wilde Honda East, and he — along with the entire dealership team — made the process pleasant, smooth, and expedient. There’s always a certain leve at Wilde Honda East, and he — along with the entire dealership team — made the process pleasant, smooth, and expedient. There’s always a certain level of anxiety that comes with buying a car, but they made us feel comfortable every step of the way and honestly turned it into more of an adoption experience than a sales process. We’re happy to say we now have a brand new Honda in our lives thanks to them! More

Print

Jonathan was excellent. He gave >100% of his time to helping me find the one He gave >100% of his time to helping me find the one More

Print

What an amazing experience at Wilde East Towne Honda! From start to finish, the entire team went above and beyond to make buying our new car fun and stress-free. We had the pleasure of working with Phil From start to finish, the entire team went above and beyond to make buying our new car fun and stress-free. We had the pleasure of working with Phil Aiello, Syed, and Jonathan—and honestly, they couldn’t have been better! Each one of them brought incredible knowledge, professionalism, and a genuine friendliness that made us feel like more than just customers. They took the time to answer all our questions, kept everything clear and simple, and made sure we drove away not just with the right car, but with a huge smile on our faces. It’s rare to find a team that makes the process this enjoyable, but these guys nailed it. If you’re in the market for a new car, do yourself a favor and go see Phil, Syed, Jonathan, and the rest of the Wilde East Towne Honda crew—you’ll actually enjoy buying a car here! More

Print

Just bought a brand new Honda CRV! We highly recommend Phil Aiello, Syid, and Johnathan! They made the process easy and painless! We highly recommend Phil Aiello, Syid, and Johnathan! They made the process easy and painless! More

Print