Jordan Ferber | Page 18

I continue to be impressed by Acura Pembroke Pine’s customer service business model. It works! The team aims to please…and they deliver a high level of customer satisfaction. Jean is especially very a customer service business model. It works! The team aims to please…and they deliver a high level of customer satisfaction. Jean is especially very attentive and accommodating. He makes every effort to ensure that I am a satisfied customer. More

by 21sam.Maxwell Verified Customer Verified Customer

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Amazing people and service. Very respectful and on time. Jordan is very nice and also arranged back and forth ride during service. Staff is super friendly. Very respectful and on time. Jordan is very nice and also arranged back and forth ride during service. Staff is super friendly. More

by MGUPTA2558 Verified Customer Verified Customer

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Excellent service and people skills . I could not ask for a better experience. I will recommend this dealership to anyone. I could not ask for a better experience. I will recommend this dealership to anyone. More

by anamdelcristo Verified Customer Verified Customer

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The customer service is great. I’m well pleased with the experience I’ve gotten over the years. I’m well pleased with the experience I’ve gotten over the years. More

by PASTOR.MURRAY Verified Customer Verified Customer

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Superb service always. Service Advidor Marco Pinto is outstanding, professional, informative, and charismatic. He is an asset to Acura of Pembroke Pines. Thank you. Service Advidor Marco Pinto is outstanding, professional, informative, and charismatic. He is an asset to Acura of Pembroke Pines. Thank you. More

by MS.JULIA03 Verified Customer Verified Customer

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The service was excellent. Everyone treated me very well. The service manager exceeded my expectations. I would definitely recommend this dealership to anyone. Everyone treated me very well. The service manager exceeded my expectations. I would definitely recommend this dealership to anyone. More

by anamdelcristo Verified Customer Verified Customer

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Workers in the Parts department is very rude. When an item is ordered and you call to confirm the arrival and go there and pick it up they're delivery is not appreciative. Companies must remember When an item is ordered and you call to confirm the arrival and go there and pick it up they're delivery is not appreciative. Companies must remember that without customers they will not exist. The business will tumble like many have in the past, and currently present. More

by QUEENIELORA Verified Customer Verified Customer

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Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

by JAVIER Verified Customer Verified Customer

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My car is a much older model. However, I keep going to Acura because I trust the service team and appreciate the quality care my car gets. Jean knocked the ball out of the park w However, I keep going to Acura because I trust the service team and appreciate the quality care my car gets. Jean knocked the ball out of the park with the elevated level of customer care he provided. I felt that my money was well spent. He LISTENED and painstakingly addressed my concerns. Thank you Jean and thanks Acura for the exemplary service! More

by 21sam.Maxwell Verified Customer Verified Customer

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I have always had a great experience here. Great service. Marco Pinto is awesome. Very helpful always. Great service. Marco Pinto is awesome. Very helpful always. More

by lgdiaz487 Verified Customer Verified Customer

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