Jordan Ferber

The service manager would not accept an ACURA coupon. This is my third Acura purchased at this location and all service done here as well, so to lose a loyal customer over a few dollars…..wow. This is my third Acura purchased at this location and all service done here as well, so to lose a loyal customer over a few dollars…..wow. More

by naebulls Verified Customer Verified Customer

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Willing to negotiate to meet customer’s budget. Profesional representation within the sales organization. Finance department also made the experience seamless. Profesional representation within the sales organization. Finance department also made the experience seamless. More

by JOSE250.BARROS Verified Customer Verified Customer

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Service Consultant Rayon Thompson and Service Manager Jordan Ferber provided truly superb customer service. They kept me informed, explained repairs clearly and were responsive to all feedback. After mor Jordan Ferber provided truly superb customer service. They kept me informed, explained repairs clearly and were responsive to all feedback. After more than 12 years of having my cars serviced at Acura of Pembroke Pines, I will certainly continue doing so. More

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Excellent service from Emilio and Jordan, he has great staff in the service department, including Rayon & Lucas. staff in the service department, including Rayon & Lucas. More

by MR Verified Customer Verified Customer

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Thanks Marco for all your professional, personable, patient, kind, and accurate customer service!!! Ali the best to you and all customers experiences are enchanced by experiences like getting service w patient, kind, and accurate customer service!!! Ali the best to you and all customers experiences are enchanced by experiences like getting service with you. These good services encourage us to come back! More

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Love the dealership everyone in there it’s very nice Jean as I go to Person at the dealership was very helpful and pleasant. I will always come back every others. as I go to Person at the dealership was very helpful and pleasant. I will always come back every others. More

by TORRENE.WANDA Verified Customer Verified Customer

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As always service was excellent. My issue was resolved and my car returned nice and clean. My issue was resolved and my car returned nice and clean. More

by Wendym Verified Customer Verified Customer

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Lucas Perez handled the servicing of my 2020 RDX exceptionally well. I give him five stars. exceptionally well. I give him five stars. More

by mac8 Verified Customer Verified Customer

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My 2015 TLX died and had to be towed to Acura. They diagnosed the problem immediately, ordered the part and now I'm happily driving my car again. First time in 10 years my TLX has let me down!! They diagnosed the problem immediately, ordered the part and now I'm happily driving my car again. First time in 10 years my TLX has let me down!! Lucas Perez gets 5 Stars. More

by mac8 Verified Customer Verified Customer

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I purchased an electric vehicle that came with a key card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be programmed by the dealer. I brought my vehicle in for service, and it remained in the shop for over four weeks. During this time, I experienced extremely poor communication and unprofessional conduct. At one point, a service advisor asked why I even needed the key card since I already had two working keys—a comment that was both inappropriate and unhelpful. I received updates only when I proactively called to check on the status. Each time, I was given different explanations for the delay, including: The key card allegedly did not work from the factory Another customer’s key card had the same issue They planned to test a key card from another vehicle on the lot, but no such vehicle was available A replacement key card needed to be ordered There was only one diagnostic machine available for my vehicle type, and it was in use An additional part then had to be ordered When my vehicle was finally returned, I discovered that my personal belongings had been disturbed and left scattered, despite having been previously stored away. I also noticed tears in the carpet underneath both front seats that were not present before the service. I inquired about charging the vehicle and was told, “Oh, we don’t do that.” This was particularly frustrating given that the dealer had my car for over a month. Ultimately, after all of this inconvenience and unsatisfactory service, the original issue was never resolved. The key card still does not work. It became clear that the dealer was unable to complete the service due to a lack of knowledge and expertise regarding this type of key. More

by NIDIAPEREZ41 Verified Customer Verified Customer

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