Jordan Waters | Page 11

Never had a problem until this oil change. 1 hour and 10 minutes to be picked up after taking the courtesy car for lunch. If Jordan would have told me it would be over an hour to be retrieved, 1 hour and 10 minutes to be picked up after taking the courtesy car for lunch. If Jordan would have told me it would be over an hour to be retrieved, I would have called an Uber or walked back like I did. More

by G8RBAX Verified Customer Verified Customer

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When I scheduled the appointment for my oil change, tire rotation, and safety recall, I was given a later date than I wanted because of the safety recall. The receptionist said that they only do recalls on rotation, and safety recall, I was given a later date than I wanted because of the safety recall. The receptionist said that they only do recalls on certain dates, so I had to put off my oil change for about a week. When I got to the service center, I was told that the parts were not in for my safety recall, and they did not know when they would come in. They did apologize. When I was leaving, I noticed that the mileage for the next oil change said 10,000 miles. I have 50,000 miles on my car. Hmmmm... More

by cgawildflower Verified Customer Verified Customer

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Service is always quick. The new text messaging systems makes communication with the service department super helpful. The new text messaging systems makes communication with the service department super helpful. More

by BJONES Verified Customer Verified Customer

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Jordan was very courteous and very knowledgeable. She was helpful to answer all my questions. She was helpful to answer all my questions. More

by JIMBRINK Verified Customer Verified Customer

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Very nice staffs and communicative. I highly recommend people who look for a great service I highly recommend people who look for a great service More

by LEEKE19 Verified Customer Verified Customer

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All of the advisors at this dealership are personable, educated, and friendly. It’s a pleasure seeing all generations make personal connections with their customers at Shottenkirk Cartersville! educated, and friendly. It’s a pleasure seeing all generations make personal connections with their customers at Shottenkirk Cartersville! More

by Anon Verified Customer Verified Customer

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Great work, they did a great job on my brakes. Thanks so very much.good Thanks so very much.good More

by GDTHOMAS24 Verified Customer Verified Customer

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They are very transparent, super nice and are always willing to help and answer questions. willing to help and answer questions. More

by TIFFANYNGO Verified Customer Verified Customer

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Excellent customer service and wait was not too long. Kept me informed on all aspects of repair. Kept me informed on all aspects of repair. More

by MT6096 Verified Customer Verified Customer

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Service was good, no pushy service sales, in and out. Liked working with the women, thumbs up Liked working with the women, thumbs up More

by LNWOM3 Verified Customer Verified Customer

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