Jorgo Ndina | Page 10

Colt was great. Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I boug Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I bought a Tundra from Heiser and after a couple days I noticed a clunking sound coming from the front right driver side wheel. Called in to setup an appointment. Day goes by and the sound gets worse. And then worse. I check the tire area and don’t see anything that could be making the noise. Then I noticed as I turn it feels almost like I’m drifting. Check the wheel area again and can’t see anything obvious. Another day goes by and the issues are worse. At this point the truck feels unsafe to drive so I pull over and notice 2 lug nuts are missing and the other lug nuts are so loose that they would jiggle if you tapped them with a finger and practically fell off too. Absolutely ridiculous. Brand new truck almost got destroyed after 6 days of owning it. Got a call and I was told to drive it in or I could have someone come down and tighten the lug nuts. Ridiculous again. I made the dealership tow it to them and fix it. Which they did. However, the fact that a new truck less than a week old almost got entirely destroyed because the wheel almost flew off on the highway is absurd. How do you not adhere the wheels to the truck!? That’s the first thing that should be inspected - 1. Are the wheels attached? After all that mess I get an email asking how my satisfaction is. I reply and say I’m completed UNsatisfied. No response. I reply again asking if they had any feedback to my email. No response. So no responses and no offerings of any type to say sorry for almost destroying my truck. What’s even more terrifying is the fact that I have to come back here for service for the warranty’s sake and to get the free oil changes. Who knows what they might forget to do next time I need service. More

by joshdraha Verified Customer Verified Customer

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Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More

by Alex Verified Customer Verified Customer

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This is the second great experience I’ve had buying a car with Heiser. They even delivered it to me 5 hours away. I would definitely recommend them to my friends. with Heiser. They even delivered it to me 5 hours away. I would definitely recommend them to my friends. More

by carlsonwj29 Verified Customer Verified Customer

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Once our car was in, everyone was professional. My only complaint was that it took us 5 hours to pick up the car. My only complaint was that it took us 5 hours to pick up the car. More

by rfmonroe2 Verified Customer Verified Customer

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We’ve bought 3 cars from Heiser Toyota, and 2 with Al’s help. He’s a fantastic salesman who makes the buying process easy and enjoyable. He offers all the options, but without any pressure. Starting the pr help. He’s a fantastic salesman who makes the buying process easy and enjoyable. He offers all the options, but without any pressure. Starting the process online was simple and I was thrilled that Heiser then turned us over to Al again! Jorgo in the Finance Dept was personable, explained everything, and was great to work with as well. We’ll continue to go to Heiser Toyota first for service and any future car needs. More

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Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

by Bhoe Verified Customer Verified Customer

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Everyone at Heiser was very pleasant to work with and surely made us feel like part of the family. We will be considering them for future purchases. surely made us feel like part of the family. We will be considering them for future purchases. More

by bholsinger0630 Verified Customer Verified Customer

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Ran into a snag when completing the transaction with a check. I was paying in full. Ended up wasting a lot of time the next day and driving back and forth to the dealer when there could have been a more s check. I was paying in full. Ended up wasting a lot of time the next day and driving back and forth to the dealer when there could have been a more streamlined option figured out. More

by phildoleshal Verified Customer Verified Customer

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Darrin and Jorgo were great to work with both giving great detail letting me to make decisions that worked best for me great detail letting me to make decisions that worked best for me More

by saleb0witz Verified Customer Verified Customer

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We’ve been to any dealerships in the quest to purchase a 4Runner. Every place we went seemed to not know their product and was less than honest about the condition of their vehicles. Then we stopped in Hei 4Runner. Every place we went seemed to not know their product and was less than honest about the condition of their vehicles. Then we stopped in Heiser Toyota. Met Jason. We told him what we wanted and within a few minutes we were done. He had the vehicle detailed and we picked it up a few days later. The whole process took less than 30 minutes and I was driving my new to me 4Runner. I would recommend this dealership and Jason to anyone. More

by uesjanet Verified Customer Verified Customer

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