Jose Castillo
Jose Castillo at Envision Ford of Oxnard

Jose Castillo

Service

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

Contact Me
4.2
20 Reviews

"Hello, my name is Jose Alberto Castillo. I was born in California and raised in Jalisco, Mexico. I work for this corporation because I have a deep passion for cars and a genuine love for helping people. For me, it’s not just about vehicles—it’s about creating meaningful connections and delivering excellent service every day." Philippians 4:13

Dealership Experience

3 yrs, 10 mos

Industry Experience

8 yrs, 8 mos

Specialties & Trainings

SERVICE

PARTS

View more specialties & trainings
4.2

20 Reviews

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20 Reviews of Jose Castillo

October 01, 2025

Dealership Rating
Employee Rating

I'm on a maintenance plan. Which includes topping off all fluids. Tire rotation. Fluids were not topped off and tires were not rotated. Makes me wonder what they really did More

by MARKSTONE5057
Service Price Transparency
Workmanship
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Recommend Dealer
No

September 26, 2025

Dealership Rating
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Visits to Envision Ford are generally friendly and efficient. Their customer lounge is comfortable and well-stocked. Highly recommend having vehicle serviced there. More

by salasrobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Envision Ford of Oxnard responded

I’m glad to hear your visits to Envision Ford have been friendly and efficient, and that you enjoy the comfort and amenities of our customer lounge. It means a lot to know you’d highly recommend servicing with us — thank you for your trust and continued support!

September 23, 2025

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Came in for front end problems. Spent $262.50 for Diagnostics. No parts. Directional Tires on car was incorrect. Waste of time. More

by SAMVERNA1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 13, 2025

Dealership Rating
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Highly recommend JC as your service advisor. Very knowledgeable and friendly. I will definitely be back. More

by DCASTILLO5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 13, 2025

Envision Ford of Oxnard responded

I’m glad to hear JC took such good care of you with his knowledge and friendly approach. It’s great to know you’d recommend him and plan to come back — that’s the experience we want every customer to have. I’ll be sure to share your kind words with JC. Thank you for your trust!

September 11, 2025

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I came in to get my car fixed after my mistake and it was done with very little hassle More

by MCLERNONM
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 11, 2025

Envision Ford of Oxnard responded

I’m glad to hear our team was able to get your car fixed quickly and with very little hassle. That’s exactly the kind of smooth, stress-free service we want every customer to have. Thank you for trusting us with your vehicle, and we’ll be here whenever you need us again.

September 08, 2025

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Was promised a discount over the phone but they did not come through: disappointing to say the least. More

by SST.Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 10, 2025

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. If you were promised a discount over the phone, it should have been honored when you arrived — no exceptions. I completely understand your disappointment, and this is not the level of transparency we strive to provide. I will be reviewing what happened with my team to ensure all verbal commitments are followed through on and communicated clearly. Please reach out to me directly so I can go over the details with you and work on making this right.

September 05, 2025

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Employee Rating

I just wanna compliment Jose my service advisor because he did a very good job and made the experience all the better. Give that boy a raise.! More

by 1682869394738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2025

Envision Ford of Oxnard responded

I’m glad to hear Jose made your service experience such a positive one. He takes a lot of pride in taking care of our customers, and I’ll be sure to pass along your compliments — I know he’ll really appreciate them. Thank you for recognizing his hard work, and for trusting us with your vehicle!

September 04, 2025

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Exelente muy Propecial estoy muy Feliz con todos los services que le an dad a mis 🚗 🚘 ..gracias. . A Jose. Castellanos More

by mguzman1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

Envision Ford of Oxnard responded

Muchas gracias por sus amables palabras. Nos alegra saber que está muy feliz con el servicio que ha recibido y que José Castellanos le ha brindado una atención excelente. Le haré llegar sus felicitaciones — él apreciará mucho saberlo. Gracias por su confianza y por permitirnos atender su vehículo 🚗🚘.

September 03, 2025

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Very bad service and just want to charge money for no reason and the agent was super bad, not polite. More

by jeniffer2886
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 04, 2025

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. No customer should ever feel they were charged unfairly or treated with anything less than respect and professionalism. What you’ve described is unacceptable and not the standard of service we strive to provide. I’ll be reviewing this matter with my team to make sure it’s addressed properly and to ensure situations like this don’t happen again. Your feedback is important, and I’d like the opportunity to speak with you directly to understand exactly what happened and work toward making it right.

September 02, 2025

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Employee Rating

Service department doesn’t do what they tell you they have performed. This was the 3rd time in for service on my 2013 Bronco. Every time they said tires rotated, but I make the tires and they were not More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 02, 2025

Envision Ford of Oxnard responded

I want to sincerely apologize for your experience and the frustration it has caused. If tire rotations or other services were promised but not performed, that is completely unacceptable. You should always receive the work you are paying for, especially under an extended service plan. I am also very concerned that you were not called back after reaching out to our service manager — communication and follow-through are fundamental, and we clearly fell short here. I will personally review your service history, including your Bronco’s visits, and make sure we address both the missed work and your extended service plan concerns. Your trust is very important, and I want the opportunity to make this right. Please contact me directly so we can go over your case in detail and ensure that everything moving forward is handled with complete transparency and accountability.

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