Jose Soriano | Page 3

Very good dealer. They did good deal on new car. Recommend for everyone. Thank you They did good deal on new car. Recommend for everyone. Thank you More

by FALENDYSH.RUSLAN Verified Customer Verified Customer

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Too crowded to give good service. Automatically have to leave your vehicle for the day. Automatically have to leave your vehicle for the day. More

by DENNISBUCHALSKI Verified Customer Verified Customer

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Very quick in finishing deal. No surprise costs. Only small nuisance was the financial person pushing the extended warranty but that's probably common with any dealership. No surprise costs. Only small nuisance was the financial person pushing the extended warranty but that's probably common with any dealership. More

by PUSHKALSHETTY Verified Customer Verified Customer

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Didn't expect a good experience with vw dealer, but peasant surprise. Niello was very warm n helpful. peasant surprise. Niello was very warm n helpful. More

by JASONKENJI Verified Customer Verified Customer

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Jose made the experience seamless. His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been supportive to answer questions via text that I've had since leasing my id4 and left a really great impression overall. Jose is truly creating a new standard for salespeople in this industry rooted in empathy, kindness, and a genuine interest in the client's needs, as opposed to his own agenda to meet a quota. He provides his customers with the education and allows them to the autonomy to make an informed decision that best fits their needs and is a true servant leader. I am so grateful that I was able to work with him and hope that his method of operating is valued, celebrated & elevated by others he works with at the dealership. In another vein, I wish I could say the same about my experience with Michael. There were a few underhanded comments (directed at Jose) made that were off-putting and rather unprofessional. In addition, he wasn't as transparent and his delivery left me feeling disempowered and confused - the exact feelings I was hoping to avoid walking in to the dealership as a female on my own. I left his office with a bad taste in my mouth, which was a stark difference then my time with Jose. I hope this experience can be utilized as a learning opportunity and area for growth as I know firsthand how important group dynamics are to the success of a company. More

by KMARQ512 Verified Customer Verified Customer

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From the very 1st step into the dealership we got all possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and profession possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and professional. Special thanks to Vincent, his proficiency helped us a lot to make the right choice. Great and fun experience overall. More

by ASYA Verified Customer Verified Customer

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This was the most pleasant car buying experience i have ever had in my 25 years of buying new cars. Dealing with Jose was a joy. He was so easy with communication via emails and texts. He was even more ever had in my 25 years of buying new cars. Dealing with Jose was a joy. He was so easy with communication via emails and texts. He was even more pleasant in person as we finished our transaction and he explained all features of the vehicle before i drove off. Will(Finance) was kind enough to explain his experience with his EV. This gave me comfort knowing that i was fine by driving the EV up to Tahoe in winter. Overall, one of the best car buying experience with Niello VW. More

by ROWSHARMA Verified Customer Verified Customer

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Everyone is so friendly and helpful. Usually takes hours to buy a car and the wait to sign the final papers. Not this place, very fast Usually takes hours to buy a car and the wait to sign the final papers. Not this place, very fast More

by MIKE@BRANDMEBUDDY.COM Verified Customer Verified Customer

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Thorough and courteous staff willing to answer all questions. Would recommend Nello to all my friends. questions. Would recommend Nello to all my friends. More

by DENNISBUCHALSKI Verified Customer Verified Customer

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I really had a good experience with this dealership. The sales reps went above and beyond and answered a lot of questions before I came in and even texted pictures of the car we were interested in. The sales reps went above and beyond and answered a lot of questions before I came in and even texted pictures of the car we were interested in. More

by DAYNASAUR Verified Customer Verified Customer

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