Joseph Britton | Page 2

Outstanding service,service representatives,timely service,knowledgeable representative,respectful, a professional group of people,thank you all. service,knowledgeable representative,respectful, a professional group of people,thank you all. More

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I brought my vehicle in for the first time to get oil change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. Yo change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. You offered me a rental vehicle, but I didn’t need a rental vehicle For one day On the second day, he called me and said my vehicle was complete ready for pick up. I asked him for transportation from my home to the dealership but they said no we don’t go to Canyon Lake is too far from our dealership had no way to get there so I got a Uber, but you offered me a rental car but you didn’t offer me a ride. I don’t understand that you say you have good customer service but you offer car but you don’t offer me a ride I think the rental car would be more expensive than a ride to your dealership, so what is telling me is that customer service only works when the customer come to you and you don’t go to the customer so now I have to make a decision do I have you work on my vehicle or do I have another dealership work on my vehicle? More

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After an oil change my truck was not washed and ended up dripping a lot of oil onto my driveway, which I had to scrub clean. I left messages asking for Joseph to address the situation and he never got back dripping a lot of oil onto my driveway, which I had to scrub clean. I left messages asking for Joseph to address the situation and he never got back to me More

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Great service. Great Team! Always work to answer your car concerns, and meet your needs. Great Team! Always work to answer your car concerns, and meet your needs. More

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We have always been pleased with the customer service from the Service Department at Gosch Ford from the Service Department at Gosch Ford More

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I do not take my vehicles to dealerships unless there are recalls but I would not hesitate to recommend Gosch Ford over any other Ford Dealership I have bought a truck from. recalls but I would not hesitate to recommend Gosch Ford over any other Ford Dealership I have bought a truck from. More

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The dealership was good, I only gave 4 stars because I was charged for things I didn’t authorize. I already was paying a lot out of pocket for things that weren’t covered under my warranty. :( I unfortun was charged for things I didn’t authorize. I already was paying a lot out of pocket for things that weren’t covered under my warranty. :( I unfortunately didn’t notice it until after the fact. More

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Service dept is quick, easy and convenient. All staff are friendly, Courteous and helpful. Definitely would recommend. All staff are friendly, Courteous and helpful. Definitely would recommend. More

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Great customer service, honored warranty of am installed part with no hassle. Also identified an outstanding recall item. part with no hassle. Also identified an outstanding recall item. More

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Joseph is people oriented. He remembers his customers. His professionalism shines bright. He is a great asset to Gosph Ford. It is a honor to deal with him. He remembers his customers. His professionalism shines bright. He is a great asset to Gosph Ford. It is a honor to deal with him. More

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