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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 26

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
453 Reviews
4.8

453 Reviews

Write a Review

453 Reviews of Joseph Castera

November 07, 2024

Dealership Rating
Employee Rating

Excellent service and excellent everything Staff is wonderful and very helpful towards my new car More

by bigbadrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Diana Latella , Excellent people

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Nov 07, 2024

Dana Ford Lincoln responded

We're glad to hear the team made the visit special! Thank you for coming to Dana Ford!

November 06, 2024

Dealership Rating
Employee Rating

I have a part on order over a month, waiting for a call, never heard back. It seems Dana is quick to sell a car but TERRIBLE with customer service !! More

by jcorbo35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 07, 2024

Dana Ford Lincoln responded

I'm sorry to hear about the delay with your part order. We strive for prompt communication and it seems we've fallen short in this instance. Please reach out so we can address this issue directly and ensure you receive the service you deserve. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 02, 2024

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Employee Rating

This dealership was good when I purchased the car and reliable when I needed warranty and regular service More

by ZEBJ6668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Dana Ford Lincoln responded

We're delighted to hear that your experience with Dana Ford has been positive both during and after your purchase. Thank you for trusting us with your vehicle needs!

November 01, 2024

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Employee Rating

Everything went great, everyone was very knowledgeable, helpful and courteous. Appointment was on time and went perfectly. More

by PRU72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta

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Nov 04, 2024

Dana Ford Lincoln responded

We're delighted to hear that your experience at Dana Ford was smooth and timely! Our team takes pride in providing knowledgeable and courteous service. Thank you for sharing your positive feedback!

October 29, 2024

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Employee Rating

Never again. They never get it right. Too much headaches with them. Not so many happy customers. More

by Rabich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Beyer, Ralph Sibbio, Ryan Peters, Keith Curran, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Oct 30, 2024

Dana Ford Lincoln responded

Hello - I'm disappointed to see that we've left you with this impression and would like the opportunity to get a better understanding of your concerns. At your earliest convenience, would you please contact me directly? Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 29, 2024

Dealership Rating
Employee Rating

All employees are Friendly courtesy knowledgeable and keep you informed o n the progress on repairs More

by jcarr256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Oct 29, 2024

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with friendly and informative service. Thank you for sharing your experience!

October 27, 2024

Dealership Rating
Employee Rating

Excellent service John Daly was so helpful thru the whole process of leading a new truck and also turning in a truck everything was done professionally More

by bowwowd718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly

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Oct 28, 2024

Dana Ford Lincoln responded

We're delighted to hear that John provided excellent service during your leasing process at Dana Ford. Thank you for sharing your experience, and we hope you're enjoying the new truck!

October 27, 2024

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Employee Rating

My experience has always been positive with the routine services department the concierge service is outstanding I definitely recommend Dana Lincoln More

by JUANV10303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Oct 28, 2024

Dana Ford Lincoln responded

Hi Juan, thank you for recommending Dana Ford! We're delighted to hear that our routine services and concierge team have consistently provided a positive experience. We look forward to serving you again in the future! Safe travels!

October 26, 2024

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Employee Rating

Great people, great service, always making me feel welcomed and apart of the Dana family More

by brandonmacaluso9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Oct 28, 2024

Dana Ford Lincoln responded

We are honored to receive your support, Brandon. Thank you! - The Dana Ford Team

October 24, 2024

Dealership Rating
Employee Rating

Joseph was very helpful and made sure that I had a smooth, and quick experience. He kept communication by providing updates and informing me of pricing prior to services being completed. More

by SABRINA.VIDAL91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Dana Ford Lincoln responded

Sabrina, we're delighted to hear that Joseph ensured a smooth and efficient experience for you at Dana Ford. Keeping communication clear is important, and we're glad he kept you informed every step of the way. Thank you for sharing your positive feedback!

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