Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 25

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
436 Reviews
4.8

436 Reviews

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436 Reviews of Joseph Castera

October 27, 2024

Dealership Rating
Employee Rating

My experience has always been positive with the routine services department the concierge service is outstanding I definitely recommend Dana Lincoln More

by JUANV10303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Dana Ford Lincoln responded

Hi Juan, thank you for recommending Dana Ford! We're delighted to hear that our routine services and concierge team have consistently provided a positive experience. We look forward to serving you again in the future! Safe travels!

October 26, 2024

Dealership Rating
Employee Rating

Great people, great service, always making me feel welcomed and apart of the Dana family More

by brandonmacaluso9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Dana Ford Lincoln responded

We are honored to receive your support, Brandon. Thank you! - The Dana Ford Team

October 24, 2024

Dealership Rating
Employee Rating

Joseph was very helpful and made sure that I had a smooth, and quick experience. He kept communication by providing updates and informing me of pricing prior to services being completed. More

by SABRINA.VIDAL91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Dana Ford Lincoln responded

Sabrina, we're delighted to hear that Joseph ensured a smooth and efficient experience for you at Dana Ford. Keeping communication clear is important, and we're glad he kept you informed every step of the way. Thank you for sharing your positive feedback!

October 24, 2024

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Employee Rating

Very helpful and courteous with service and needs that any vehicle have to get. thanks More

by joshuaismael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Dana Ford Lincoln responded

Thanks for the great review! Our Dana Ford team appreciates your support and looks forward to serving you again in the future!

October 22, 2024

Dealership Rating
Employee Rating

Very bad service still after years been a customer. I had been called that they have a part of my car that it is a recall , after 2 hrs waiting they told me that they need to make an order. Also they o More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 28, 2024

Dana Ford Lincoln responded

Hi Norma, thank you for taking the time to share your review. We apologize for not providing you with an efficient appointment and would like the opportunity to discuss this situation with you further. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 20, 2024

Dealership Rating
Employee Rating

The service was excellent. The sales person was great I like it. I’m coming back next three years to get a new lease. More

by plambros34
Recommend Dealer
Yes
Oct 21, 2024

Dana Ford Lincoln responded

We're delighted to hear you had an excellent experience with our team at Dana Ford! Thank you for your kind words, and we look forward to welcoming you back in three years for your next lease.

October 10, 2024

Dealership Rating
Employee Rating

Cuando te cambian piezas nuevas no ponen correctamente las piezas que han quitado te las dejan rotas a mi me quebr aron la tapadera del filtro de aire More

by jovamend2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2024

Dana Ford Lincoln responded

Lamento mucho escuchar sobre el problema con la tapadera del filtro de aire, Jovamend2000. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Me gustaría hablar contigo personalmente para resolver este asunto adecuadamente. Si estás dispuesto, no dudes en llamarme. Gracias, Keith Curran - Service Director - 718-983-8700 ext 297

October 07, 2024

Dealership Rating
Employee Rating

Getting the appointment for the recalls was "a to do"but once I got the van in the repairs were pretty quick. More

by Mechanicaltechnologiesgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Dana Ford Lincoln responded

Thank you for sharing your experience. We're glad the repairs were completed quickly during your visit, but do apologize for any inconvenience with scheduling. We appreciate your feedback and will work on improving this process moving forward. If there's anything else we can assist with, please feel free to reach out directly. Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

October 07, 2024

Dealership Rating
Employee Rating

We always have a good experience at the Service Center, wait times are normally about an hour or so and the service is great and very reasonable charges. Thank you. More

by dbrowne244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer

Oct 10, 2024

Dana Ford Lincoln responded

Thank you for sharing your positive experience with our service center at Dana Ford! We're glad to hear that the wait times and service have met your expectations. We appreciate your support and look forward to serving you again soon!

October 04, 2024

Dealership Rating
Employee Rating

Great dealership , very good prices and super great service dept, I highly recommend Dana Ford Lincoln !!! More

by Magnifico1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Diane Creazzo, Lori Allotta , John Lomando

Oct 05, 2024

Dana Ford Lincoln responded

Hi Magnifico, thank you for the glowing recommendation! We're delighted to hear that our service and prices impressed you at Dana Ford. We look forward to serving you again in the future! Safe travels!

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