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Joseph Castera

Overview Reviews (472) Inventory (865)

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Joseph Castera

Joseph Castera | Page 31

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8

472 Reviews

Overview Reviews (472) Inventory (865)

4.8

472 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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472 Reviews of Joseph Castera

September 23, 2024

Dealership Rating

Employee Rating

Joseph was professional and took care of my needs. He was also friendly and polite. He was also friendly and polite. More

by AJMFJM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 24, 2024 -

Dana Ford Lincoln responded

It's always our pleasure to assist you with your vehicle needs and we appreciate your business. Thanks for choosing Dana Ford!

September 23, 2024

Dealership Rating

Employee Rating

If I could give a 0 I would! I still am having issues with the truck and they will not return my calls! The process for start to finish was painful! Kids from everyone and not on I still am having issues with the truck and they will not return my calls! The process for start to finish was painful! Kids from everyone and not one person cares! I will never go to sta More

by mahers211331

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jesse Cognetta, Chris Cognetta, Collin Romer, Diane Creazzo, Lori Allotta, Jessica Barbaria, Irma Jace, Diana Latella , John Lomando

Sep 23, 2024 -

Dana Ford Lincoln responded

We're truly sorry to hear about your experience. This is not the level of service we strive for, and it's concerning that you haven't received a response. Please reach out directly so we can address these issues promptly. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 22, 2024

Dealership Rating

Employee Rating

Overall good. Just needs to pay attention to detail to ensure the right service is being done. Just needs to pay attention to detail to ensure the right service is being done. More

by kacuyuch81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 23, 2024 -

Dana Ford Lincoln responded

Thank you for the review. We appreciate your feedback and will make sure it gets shared with our team. Please don't hesitate to reach out if we can be of service again in the future.

September 21, 2024

Dealership Rating

Employee Rating

Great customer service Excellent personality. A a a a a a a a a a A a a a a a a a a a More

by whtydnwhtydn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 23, 2024 -

Dana Ford Lincoln responded

Thank you for rating us five stars! The team looks forward to working with you again! - Dana Ford

September 18, 2024

Dealership Rating

Employee Rating

nice dealership comfortable clean caring has coffee hot chocolate water comfy seats not too expensive chocolate water comfy seats not too expensive More

by NIKKICOLETTE34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

Sep 18, 2024 -

Dana Ford Lincoln responded

Thank you for the kind words! We're glad to hear that your experience at Dana Ford was comfortable and enjoyable. We appreciate your support!

September 12, 2024

Dealership Rating

Employee Rating

Great greeting, put me at ease. Met all my needs when I requested service needs . Outstanding phone call. Met all my needs when I requested service needs . Outstanding phone call. More

by Ebredlight

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

Sep 12, 2024 -

Dana Ford Lincoln responded

Thank you for sharing your positive experience! We're glad to hear our team at Dana Ford met all your service needs and made you feel comfortable. We appreciate the feedback!

September 11, 2024

Dealership Rating

Employee Rating

I enjoyed my day at Dana Ford took my explorer in to have some work done on it, and was very happy with the service some work done on it, and was very happy with the service More

by TONY10305

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 11, 2024 -

Dana Ford Lincoln responded

We're delighted to hear you had a great experience with our service team at Dana Ford! Thanks for bringing your Explorer in and sharing this positive feedback. Safe travels ahead!

September 09, 2024

Dealership Rating

Employee Rating

Very nice stuff and customer area is clean . Only waiting so long. But understand that. Only waiting so long. But understand that. More

by yaaoch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

Sep 10, 2024 -

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford this awesome review, thank you!

September 08, 2024

Dealership Rating

Employee Rating

The staff is so caring and on top of their customers. I've purchased my last three cars here and wouldn't go anywhere else. I've purchased my last three cars here and wouldn't go anywhere else. More

by Mara

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Beyer, Shawn Ortiz, Ryan Peters, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

Sep 09, 2024 -

Dana Ford Lincoln responded

Mara, thank you for your loyalty and kind words! We're delighted to hear that our team at Dana Ford has consistently provided excellent service. Enjoy your new car!

September 08, 2024

Dealership Rating

Employee Rating

The rep was fantastic. Explained everything thoroughly, along with follow up directions should the problem need to be addressed again. Explained everything thoroughly, along with follow up directions should the problem need to be addressed again. More

by lamonaca308

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 09, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that our rep provided thorough explanations and follow-up directions here at Dana Ford. Thanks for sharing your positive experience!

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