Joseph Herman | Page 19

Too Many Visits To Service For A Brand New E300-2017 Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it wor Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it work on a consistent basis, the trunk latch broke on a major highway, an inside feature fell apart within 2 hours of bringing the car home, and the windshield wipers chatter all the time when it rains. This car has been to service numerous times now, and has even had a recall fixed I was not aware of at the time. Although the dealership offered an incentive right away, it is far too insufficient to make up for the headache and inconvenience. Providing a loaner of a C300 is NOT what I pay for, and falls way short of the contract I signed for a LUXURY model E300. So far, the dealership blames corporate for the wiper blade problem saying it is the fault of the car wash. This is my fifth Mercedes and have been using the same car wash for at least 15 years. Then, blame me for breaking the trunk latch. When approached for compensation was told to take it to corporate, the dealership cannot do anything further. Mercedes advertising states many things about the quality and service of this luxury brand, but this promise does not extend to me as one of their clients. So disappointing. I hope no one else suffers the dangers of being on the shoulder of an inter-state highway during the height of rush hour with the same problem of the trunk not able to stay shut. More

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Excellence Ensured We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any company that ensures complete and total customer satisfaction the way Benzel-Busch does. There is no doubt in my mind that the staff at the dealership has made our Mercedes-Benz ownership experience rise head and shoulders above whatever it may have been anywhere else. The sales staff are helpful, dedicated, transparent and honest. The service staff goes the extra mile every time we visit. This is our 3rd Mercedes-Benz, and we absolutely love it - not just because it is an exceptional vehicle that has been meticulously crafted and engineered at the state of the art, but because Benzel-Busch has ensured that we would love the car. More

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Excellent service Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole fami Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole family More

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Worth the hour trip to BB! Purchased a new GL550 and traded in an ML550 and GL450. Joe and Rich made the deal happen and it was a smooth transition on both ends. Purchased a new GL550 and traded in an ML550 and GL450. Joe and Rich made the deal happen and it was a smooth transition on both ends. More

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Sessa love the dealership excellent service like always. managers and the sales were super professional. took care of all the needs. will also recomend ever love the dealership excellent service like always. managers and the sales were super professional. took care of all the needs. will also recomend everybody who wants a benz. More

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New E300 Lease Excellent knowledge of the product, personable, and follow up following the lease. Salesman felt more like a friend, someone I would continue to use Excellent knowledge of the product, personable, and follow up following the lease. Salesman felt more like a friend, someone I would continue to use and recommend to others. I ended up with what I felt was a fair deal. More

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Joe Herman and his staff are the best! We always have a fantastic experience at Benzel Busch Mercedes. Joe Herman and Orlando Dranguet are always a pleasure to work with. We give them ou We always have a fantastic experience at Benzel Busch Mercedes. Joe Herman and Orlando Dranguet are always a pleasure to work with. We give them our highest recommendation. More

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dealing with professionals What an exciting time. I have a beautiful new Mercedes benz. Our salesman Joseph made the whole experience a pleasure. Not only does he know the produ What an exciting time. I have a beautiful new Mercedes benz. Our salesman Joseph made the whole experience a pleasure. Not only does he know the product but also communicates his love of Mercedes as the finest anywhere.. how nice to deal with someone who respects the buyer and does not try to just " make a sale". More

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Purchase of New Mercedes I received Excellent service, the staff was very helpful and my over all experience was a pleasant one, I would recommend the dealership to anyone who I received Excellent service, the staff was very helpful and my over all experience was a pleasant one, I would recommend the dealership to anyone who wanted to purchase a new Mercedes. More

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OUTSTANDING CUSTOMER SERVICE & EXCELLENT MAINTENANCE!!! From the time you pull up, to the time you leave.. the level of service is OUTSTANDING! - The staff is EXTREMELY friendly, very welcoming and ready to From the time you pull up, to the time you leave.. the level of service is OUTSTANDING! - The staff is EXTREMELY friendly, very welcoming and ready to assist you with your needs. They escort you inside their neat and well organized offices and they make you feel like a true VIP... A coffee bar awaits you with a selection of drinks including treats to indulge in and very fresh. I can't say enough about their front end staff, AND even though there's no interaction with their back end personnel - mechanics or fleet repair technician's... their level of service is "STELLAR & RELIABLE." I highly recommend Benzel-Busch as a top Service Dealer, and encourage anyone to pay them a visit! More

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