Very friendly staff.
Very organized and all is clean and comfortable. Always look forward to going there.
Very organized and all is clean and comfortable. Always look forward to going there.
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by 3BADGERS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eric Pieper
, Will Akins, Jess Holm
Jan 18, 2025 -
Russ Darrow Kia Madison responded
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon!
Drake Lallas
drake.lallas@russdarrow.com
18 days to fix car.
After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we wi
After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we will see. The extended warranty that was sold to me did not cover the part and I am out $1500.
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by Billk
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
Russ Darrow Kia Madison responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Drake Lallas
drake.lallas@russdarrow.com
Prompt, kind, courteous, caring, informative,
knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period
knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period of time, great coffee in waiting area, clean bathroom and waiting area
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by BODYLANGUAGE2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I’m not exactly sure what the fella’s name was. I think it was Joe
Jan 15, 2025 -
Russ Darrow Kia Madison responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Drake Lallas
drake.lallas@russdarrow.com
Joseph was thorough, had me look at the video examination
of my car. Went over what was done and what will happen next time I come in. Wait wasn’t long. They are so professional.
of my car. Went over what was done and what will happen next time I come in. Wait wasn’t long. They are so professional.
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by JLDEMAIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jonathan Chizever
Jan 15, 2025 -
Russ Darrow Kia Madison responded
It's great to hear that Jospeh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison!
Drake Lallas
drake.lallas@russdarrow.com
Great service everything is good on my car.
I give Russ Darrow 5 stars. Everyone is very nice I would recommend it to everyone I know
I give Russ Darrow 5 stars. Everyone is very nice I would recommend it to everyone I know
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by SONYA.ADAMS
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Russ Darrow Kia Madison responded
Thank you, Sonya! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come!
Drake Lallas
drake.lallas@russdarrow.com
I have a good satisfaction when I bring my car in for
service. Great performance as a team. I would recommend to others
service. Great performance as a team. I would recommend to others
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by NA13
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Russ Darrow Kia Madison responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison.
Drake Lallas
drake.lallas@russdarrow.com
Found the problem and had it fixed in short order.
Let me know of other issues to look at and plan for a good running vehicle.
Let me know of other issues to look at and plan for a good running vehicle.
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by CWT
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Russ Darrow Kia Madison responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Drake Lallas
drake.lallas@russdarrow.com
Service was fantastic!
I appreciate the walk-in opportunity, efficiency, and customer service! From beginning to end.
I appreciate the walk-in opportunity, efficiency, and customer service! From beginning to end.
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by Susan
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Russ Darrow Kia Madison responded
It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come!
Drake Lallas
drake.lallas@russdarrow.com
This Dealer is Highly Recommended, they cared enough and
took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th
took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood the situation I was in, Mr. Zack walked me around and helped me pick out the perfect vehicle for the budget I had to work with, the entire team all went above and beyond to make things work. If you need a vehicle either new or used, I recommend going to this dealer, you can't go wrong.
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by w4dmd
Feb 19, 2024 -
Russ Darrow Kia Madison responded
Thank you so much for the feedback ! We really appreciate it !
The service department was extremely helpful and would
come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definit
come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definitely come back for future service!
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by Mramble
Service Price Transparency
Sep 30, 2023 -
Russ Darrow Kia Madison responded
Thank you so much for the feedback ! We really appreciate it !