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Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 48

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

November 24, 2021

Dealership Rating
Employee Rating

PromptPoliteQuickAlways a very pleasant experience Prompt Polite Quick Always a very pleasant experience every visit. Excellent service love the car! More

by BFIT4LIF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Vic Castagna

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Nov 30, 2021

Sarant Cadillac responded

Thank you so much for the wonderful rating! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction. Thank you for your business and we look forward to seeing you again in the future!

November 18, 2021

Dealership Rating
Employee Rating

charged me $115 for the first oil change that was supposed to be free x More

by Sdegrazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Nov 19, 2021

Sarant Cadillac responded

Thank you, for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please give Joe Mistretta, our Service Manager, a call at 516-473-0925 so we can work with you to resolve this.

November 18, 2021

Dealership Rating
Employee Rating

My car was brought in for repairs/diagnostics. The shop manager really did not want to work on the car, but did not say so. I ended having the car towed to a different repair facility. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Nov 19, 2021

Sarant Cadillac responded

Mike, thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Joe Mistretta, our Service Manager, a call at 516-473-0925. Thanks!

November 02, 2021

Dealership Rating
Employee Rating

Always a pleasure dealing with your staff. Joe Mistretta and service crew treat patrons very well More

by VTERRAFERMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 04, 2021

Sarant Cadillac responded

Thank you so much for the wonderful rating! We pride ourselves on our knowledgeable and helpful staff members like Joe. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

October 29, 2021

Dealership Rating
Employee Rating

Red carpet treatment always! My V came back looking better than new. Joe is a real pro. More

by Ray Roses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Reale

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Nov 02, 2021

Sarant Cadillac responded

We appreciate the positive review! We're happy to hear you are satisfied with our service. We value your business and look forward to your next visit. Have a great day!

October 26, 2021

Dealership Rating
Employee Rating

Your service department is one of the best around and your service manager Joe mistretta is the main reason why I use your service department More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 27, 2021

Sarant Cadillac responded

We're so happy to know Joe and the team exceeded your expectations and provided you with top notch service. Please let us know if there is anything else we can do to be of service. See you next time!

October 21, 2021

Dealership Rating
Employee Rating

Always a pleasure coming into the dealership Joe Antonio and the rest of the team will always awesome and treat you like family More

by LAC2520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno

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Oct 25, 2021

Sarant Cadillac responded

Our goal is to make all of our customers as comfortable as possible, so we're pleased to hear this! We look forward to your next visit. Have a wonderful day!

October 16, 2021

Dealership Rating
Employee Rating

Sarant's service department continues to be a cut above the rest. Joe Mistretta greeted me upon arrival. No one enjoys having their vehicle serviced and the usual extended wait times but the Sarant Servic More

by NEIMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 18, 2021

Sarant Cadillac responded

Thank you so much for sharing your feedback with us! We are so pleased to hear that you have had consistently positive service experiences. Thank you for your business and for your continued loyalty. Come see us again soon!

October 16, 2021

Dealership Rating
Employee Rating

They are very fair I have been a customer for a few years always very good to me More

by ANGELA.KOWALCZYK1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira

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Oct 18, 2021

Sarant Cadillac responded

That's great to hear, Angela! Thank you for taking the time to let us know how we're doing. We're proud to be entrusted with your service. We look forward to seeing you again for your future service needs!

October 14, 2021

Dealership Rating
Employee Rating

Tony DiGuiseppe was friendly, knowledgeable, and competent. Fixed my brake problem. All staff very friendly. Waiting area comfortable. More

by connie56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira

Report | Print
Oct 18, 2021

Sarant Cadillac responded

Thank you for the kind words! We are delighted to hear that Tony and our team gave you a great experience! Please come back and see us again soon!

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