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Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 64

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

January 05, 2021

Dealership Rating
Employee Rating

I have been a Cadillac owner for many years and in the past my oil changes were always free and now they’re not anymore More

by cmul4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 11, 2021

Sarant Cadillac responded

Thank you for your 4-star review! Cadillac offers 1 year of complimentary maintenance and 2 years of OnStar; if you did not receive your complimentary year of maintenance please let us know so we can resolve this issue immediately. We strive for excellent customer service, so we hope we can make your next visit a 5-star experience! If you have any additional feedback, please reach out to our Service Director, Joe Mistretta, at 516-293-0872. Thank you!

January 05, 2021

Dealership Rating
Employee Rating

Dealing with Joe in the service department has always been a wonderful experience. He's always been very accommodating, honest, reliable and overall a pleasure to work with. More

by LEELEE10865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 07, 2021

Sarant Cadillac responded

We really appreciate your review! We are so glad that the service team has been able to provide you with reliable service each and every time. We hope to work with you again soon!

December 30, 2020

Dealership Rating
Employee Rating

Service was great. Took the car on time as per appointment and returned the vehicle quickly. I Highly recommend Sarant Cadillac to friends and family! More

by STEVENFORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

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Dec 31, 2020

Sarant Cadillac responded

Thank you for the 5-star review, Steven! We appreciate your support and recommendation. Please let us know how we can be of service to you again in the future.

December 26, 2020

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Employee Rating

THE WHOLE TEAM WAS GREAT I HAVE BEEN CUSTOMER FOR OVER 25 YEARS AND NEVER HAD A PROBLEM CHARLY P SERVICE MGR IS THE BEST More

by BENITO3662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Dominic Vivo, Joseph Armenti, Jr

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Dec 28, 2020

Sarant Cadillac responded

Thanks for the great review! We're so glad to hear the team has been able to provide such a consistently wonderful customer service experience for you. We appreciate your business over those 25 years, and look forward to seeing you back at Sarant Cadillac next time!

December 24, 2020

Dealership Rating
Employee Rating

Thank you Joe for going above and beyond by making sure you squeezed us in for an oil change and check up before heading out on our road trip. Sarant is the best! More

by FRRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 28, 2020

Sarant Cadillac responded

Thank you for the five stars! We know how important it is to have everything in top shape before a road trip, and we're glad to hear Joe could get you taken care of and on the road quickly! We appreciate your business and hope to see you back next time.

December 23, 2020

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Employee Rating

I continue Tyne very satisfied with the entire Sarant team. Merry Christmas to the entire Sarant team. I look forward to many more years of good service! More

by DQPUGLIESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

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Dec 28, 2020

Sarant Cadillac responded

Thank you for the great review! We're glad to hear the service team consistently provides a top-of-the-line experience for you. Have a wonderful holiday season and we look forward to seeing you back next time!

December 23, 2020

Dealership Rating
Employee Rating

Cadillac needs to step up to the plate financially. The cost for a rear shock compressor was $1,ooo on a vehicle with 55,000 miles. I have a 2,000 Cadillac that is also garaged with only general maintenanc More

by JMB54336
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maurice Pereira

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Dec 28, 2020

Sarant Cadillac responded

Thank you for your feedback. We are sorry that you are disappointed with your service costs. If you have any feedback about our service team or experience at Sarant, please reach out to our Service Director, Joe Mistretta, at 516-293-0872 at your earliest convenience. Thank you.

December 23, 2020

Dealership Rating
Employee Rating

Whenever I need service on my car there is NEVER a problem, Sarant Cadillac is very accommodating and your always greeted with a smile . Joseph & Tony are great !!! More

by FRANCESCAW03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

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Dec 28, 2020

Sarant Cadillac responded

We're so glad to hear the service team is able to provide such a wonderful experience each and every time! The team works hard to get our customers back on the road quickly and safely. We appreciate your business here at Sarant Cadillac and we hope to see you back again next time!

December 20, 2020

Dealership Rating
Employee Rating

Joe mistretta makes it a pleasant experience to bring my cars in for servicing at Sarant cadillac. He is the main reason I bring my cars into Sarant for servicing More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 21, 2020

Sarant Cadillac responded

Thank you for your positive comments about Joe! At Sarant Cadillac, we strive to provide an outstanding customer experience and the best possible pricing. We appreciate your support.

December 18, 2020

Dealership Rating
Employee Rating

Sarant is the best! The most wonderful repair service with Joe Mistretta as the person in charge... thank you Joe for your patience in dealing with these maintenance of my Escalade EXT... More

by BFERRARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 21, 2020

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words. Please come back and see us for any of your future car needs!

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