Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 63

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

January 27, 2021

Dealership Rating
Employee Rating

Surat Cadillac dealer has a very well service department and sales department I read it five stars and they took care of me within minutes they gave me an appointment within an hour I was in an out thank yo More

by bevil777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo, Tony DiGuiseppe , Maurice Pereira

Jan 29, 2021

Sarant Cadillac responded

This is great to hear, thank you! We appreciate you taking the time to share your positive experience at our dealership. Please feel free to reach out if there is anything else we can do for you.

January 26, 2021

Dealership Rating
Employee Rating

I usually deal with City Cadillac...Sarant is on a whole different level. They are professional, helpful and do a great job. Will definitely recommend. More

by BARS6011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vic Castagna

Jan 28, 2021

Sarant Cadillac responded

We appreciate the recommendation! We're happy to provide helpful, professional service. We always want you to be happy with your choice to come to Sarant. We'll see you next time!

January 22, 2021

Dealership Rating
Employee Rating

Joe Mistretta greeted me by name upon arrival and performed all service in half the expected time. Car was returned clean as were the waiting areas, More

by RONNIMDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2021

Sarant Cadillac responded

Thanks for the excellent 5-star rating! We strive to make every visit to our service department as quick and efficient as possible. It was a pleasure doing business with you and we do hope you come back again!

January 22, 2021

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Terrific service, the work done was efficiently completed and very clean, always a pleasure. Highly recommend Sarant for all your car buying and service needs. More

by Richchrisfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira

Jan 26, 2021

Sarant Cadillac responded

Thank you for your glowing review and recommendation! It's great to hear that you were provided with an excellent experience by our service team. Feel free to stop back in if there's ever anything else you need from us!

January 16, 2021

Dealership Rating
Employee Rating

No better place to buy a car. Great dealership with friendly & professional staff. They make purchasing a vehicle an easy & happy event - like it should be. Antonio treats you like family and knows ho More

by PCESTARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2021

Sarant Cadillac responded

Thank you for the kind words and wonderful feedback! We are alwasy here for all of your vehicle needs!

January 16, 2021

Dealership Rating
Employee Rating

As always, Sarant always comes through. I had some warranty work and routine service performed. I've had a relationship with Joe mistretrta for over 20 years @ Sarant. He i simply amazing !!! . More

by reded427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno , Maurice Pereira

Jan 18, 2021

Sarant Cadillac responded

Thank you for your continued support through the years! It really means a lot to us!

January 15, 2021

Dealership Rating
Employee Rating

The service advisor at Sarant was extremely helpful and knowledgeable about my issues with my 2019 xt4. He and his fellow employees performed all issues perfectly and timely. Thanks to all at Sarant for a More

by BOBWBRANDSTETTER
Recommend Dealer
Yes

Other Employees Tagged: Maurice Pereira

Jan 18, 2021

Sarant Cadillac responded

Thank you for taking the time to share a bit about your visit with us! We appreciate it!

January 13, 2021

Dealership Rating
Employee Rating

My experience inside the dealership was outstanding for many years. Joe Mistretta and Antonio Centeno are the best. However the last two leases I have turned in have been followed by fugazy invoices mont More

by SDECEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 22, 2021

Sarant Cadillac responded

We truly appreciate you and your repeat business at Sarant Cadillac. We sorry that you were disappointed with your experience. Please reach out to our Customer Relations Manager Steve Vela at 516-293-0872 at your earliest convenience so we can learn more about your situation. Thank you.

Jan 26, 2021

Sarant Cadillac responded

We are sorry that this situation has been difficult, and would like to help. The bill you are referring to is from the leasing bank, not from Sarant Cadillac. We would love to call the leasing bank with you to see how we can assist with this situation. If you could please reach out to Steve Vela at Svela@sarantcadillac.com at your earliest convenience, we will be able to assist you further.

Jan 26, 2021

SDECEE responded

There is nothing more to learn, I have always paid every month 1-2 weeks early on this lease, the previous lease and the previous purchase. This is extortion plain and simple and I will not but bullied into paying a penalty because I decided, after almost 20 years of driving cars from Sarant, to drive a different car. Most of the people at the dealership have been terrific (Joe Mistretta, Antonio Centeno to name two) but this is deplorable to be treated in this manner.

Jan 26, 2021

SDECEE responded

I was sent a bill from GM financial. I communicated to Antonio Centeno who is in your office and he has gone above and beyond to try and help me. Mr. Vela can speak to him and get the story...again. Terrible treatment of a long term former client.

January 08, 2021

Dealership Rating
Employee Rating

Maurice my service advisor is incredible. Sarant Cadillac service team is fantastic. They went out of their way to help me out. Thank you all More

by ma4utopia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Abe Kolat, Maurice Pereira

Jan 12, 2021

Sarant Cadillac responded

Thank you for leaving us feedback! We're so happy to hear Maurice helped you to have a five star experience! If there's anything else we can help you with, please let us know!

January 08, 2021

Dealership Rating
Employee Rating

They always do a great job taking care of you and your car as if you are family. Joe Mistretta and his staff are all great to deal with. More

by Salvatore Manno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Jan 12, 2021

Sarant Cadillac responded

We're grateful for your kind words about our team Salvatore! Thank you! If there's anything else we can help you with, please let us know!

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