Joseph Walker

Danny is the man, I’ve been buying vehicles from him for a few years now and it’s always seamless. a few years now and it’s always seamless. More

Report | Print

Exceptional customer service. They treat you like a long-time friend. No pressure. Enjoyable experience. They treat you like a long-time friend. No pressure. Enjoyable experience. More

Report | Print

Cannot say enough good things about this Co. and their team! I’ve heard about Sam Pack’s Ford from Jerry Reynolds’s on CarPro Radio show. They DO NOT disappoint! I worked with Larry my sales per and their team! I’ve heard about Sam Pack’s Ford from Jerry Reynolds’s on CarPro Radio show. They DO NOT disappoint! I worked with Larry my sales person and Luis in finance. I submitted an inquiry after hours and Larry contacted me immediately. Went above and beyond to find the vehicle I wanted without being ”sales-y”. Same with Luis in finance-not pushy, just customer service oriented and professional! This is my dealership for life! Highly recommend Larry Mason and the Sam Pack’s team if you want old school customer service 👍🏻🤩 More

Report | Print

Courteous, knowledgeable and all around good guy and great dealership. Would recommend to family and friends great dealership. Would recommend to family and friends More

Report | Print

David and Raj saved the day. My beloved Mach E was totaled and I needed to replace it with a new model fast; but the one I wanted was with a sister dealership. In less than 24 ho My beloved Mach E was totaled and I needed to replace it with a new model fast; but the one I wanted was with a sister dealership. In less than 24 hours the new car had been moved, tinted, washed, paperwork signed and I was back on the road again. David went above and beyond. I know I can count on SP5Star Ford of Carrollton to take care of me quickly and transparently. More

Report | Print

I made my due diligence before buying a car in a bunch of dealerships and this one was by FAR the best experience. People here are actually interested in getting you a good deal and not only pushing a car in dealerships and this one was by FAR the best experience. People here are actually interested in getting you a good deal and not only pushing a car into you. Seth was super nice and helpful through the process. More

Report | Print

Friendly sales people, legitimate no-pressure financing dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was to find a dealership that doesn’t play games and just has excellent customer relations. More

Report | Print

My 2005 Ford Explorer SportTrac started going downhill in March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used Sam Pack for the last 3 years and always says great thinks so I decided to give them a call. I was put in touch with Terry Smith. Terry was the only dealer out of the dozens I contacted who mentioned and recommended ordering a vehicle. He explained the whole process and that is what we decided to do. It was a very simple process and Terry was upfront with everything, which I greatly appreciated! While the estimate arrival was 8-14 weeks, unfortunately it took 8 months with no fault to the dealership. In that 8 months, Terry would call me at least twice a month for updates even if there wasn’t anything new and was always extremely responsive if I had any questions. When the vehicle was in transit, Terry would provide me with weekly updates. I couldn’t be happier with my new Ford Ranger and the experience going through Sam Pack. I highly recommend Terry Smith for your next Ford vehicle and I will be sending anybody I know his way. 10 stars!!!!! Additionally, the finance dept (Mike) at Sam Pack was great. I’m a first time buyer and I didn’t feel stressed or pressured at all. Sam Pack knows how to get it done! More

Report | Print

Danny was very patient and committed to understanding our vehicle needs. Highly recommend his expertise. vehicle needs. Highly recommend his expertise. More

Report | Print

We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone! More

Report | Print