Andrew was wonderful and helpful and explained everything
about my lease and about my new car.
about my lease and about my new car.
More
by Diane.xtremetrans
Other Employees Tagged:
Andrew Wagner, James towns
Apr 13, 2023 -
Walter's Mercedes-Benz of Riverside responded
Diane,
Thank you for sharing the positive experience you had with Andrew here at Walter's Mercedes-Benz of Riverside! We are so glad that he was both kind and informative. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!
Be sure to follow us here and on Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
What an absolute joke of a dealership and staff.
I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after you
I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after your purchase, this is definitely the dealer for you. Condescending staff that treat you like trash. Spend your money somewhere else, anywhere else. This dealer and Walter's as a group really specialize in making your experience like xxxx. STAY FAR FAR AWAY.
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by sonnyvee
Apr 06, 2023 -
Walter's Mercedes-Benz of Riverside responded
Hi Son,
Thank you for feedback here and I can certainly understand your frustration. I spoke to Andrew and he let me know that you two have spoken and he apologized for the challenges. I’d also like to just reiterate what occurred here as well. Although we did figure the out of state sales tax incorrectly we made that good by paying the difference of our mistake out of our own pocket; this mistake was actually in your favor. The mistake also has nothing to do with the charge on your credit card. That charge relates to registering the vehicle in Nevada. Since you are not registering the car in CA you don’t pay the CA registration fee. The forthcoming Nevada vehicle registration charge was made aware to you when you bought the car (you had to fill out the form and provide your credit card info while you were here) and we explained to you that it would be incurred once you completed the Nevada smog check, vin verification and submitted the paperwork. Now that you completed that registration process your card was charged as planned. I am very sorry that the customer service you got here was below our standard. I will have a talk with everyone involved about being more empathetic and helpful. If you have any other questions please reach out to me directly.
Sean Davisson
General Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182
Apr 06, 2023 -
sonnyvee responded
I didn’t sign any form, and I don’t see any paperwork that indicate you paid anything to CA. All I have is a signed sales contract for what you collected in tax and DMV fees, which total MORE than what was itemized from the NV DMV. From the documentation I have, it looks like I overpaid! Furthermore, the NV paperwork was processed on 3/21 - more than TWO months after I purchased the vehicle, and ONLY after I contacted the sales rep to ask about it. Your sales manager (Tito?) told me he took care of “everything” and I would not expect a $1500 charge two months later if that is the case. So I waited for HOURS to get the paperwork written (you can check all the security cameras that Filomena is so proud of) only for you to screw up the paperwork, then having your sales manager call and say “everything” was taken care of which turned out to be a lie, and then seeing a charge two months later after not hearing anything. What a way to experience the Mercedes-Benz purchase at Walter’s!
I’m so thankful for Andrew I don’t even know where to
start. From the moment we connected I could tell how seriously he was taking my situation, and the amount of time and effort he spent to make sure I
start. From the moment we connected I could tell how seriously he was taking my situation, and the amount of time and effort he spent to make sure I was happy is incredible. I don’t think I’ll ever buy a car from anyone else! Truly exceptional human all around, he was beyond helpful on so many levels! Shoutout to Josh too - a great duo.
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by Gizellesalzman
Other Employees Tagged:
Andy Towns
, Andrew Wagner
Apr 03, 2023 -
Walter's Mercedes-Benz of Riverside responded
Gizelle,
Thank you for taking the time to leave Andrew this amazing review! We are so glad that he could provide you with the quality care that you so much deserve. Your satisfaction means so much to us, and he will be honored to hear of your very kind words and to know how confident you are in his efforts. Congratulations on your new Mercedes-Benz. Please do not hesitate to give us a call if there is ever anything more that he, Josh, and the team may help you with.
Be sure to follow us here and on Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Excellent Service.
Friendly prompt and reasonable. I would not go anywhere else but Walter’Mercedes of Riverside
Friendly prompt and reasonable. I would not go anywhere else but Walter’Mercedes of Riverside
More
by SherriN
Mar 22, 2023 -
Walter's Mercedes-Benz of Riverside responded
Sherri,
Thank you for choosing Walter's Mercedes-Benz of Riverside and for your excellent review! We are so glad that our team could provide you with quality and efficient service. It is an honor to have earned your kind recommendation! Please do not hesitate to let us know how we may be of further service to you in the future!
Be sure to follow us here and on Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Andrew is amazing, honest and very helpful.
Made buying my new car extremely easy and seamless!!
Made buying my new car extremely easy and seamless!!
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by v.amajoyi
Other Employees Tagged:
Andrew Wagner
Mar 20, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for your positive review! We are so glad that Andrew could make your experience with us here at Walter's Mercedes-Benz of Riverside both smooth and successful. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Josh was very helpful and attentive, provided me with
excellent customer service . Great presentation and walk around ! Very knowledgeable. Will definitely be doing more business with Josh
excellent customer service . Great presentation and walk around ! Very knowledgeable. Will definitely be doing more business with Josh
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by Arnold Flores
Other Employees Tagged:
Andrew Wagner
Mar 09, 2023 -
Walter's Mercedes-Benz of Riverside responded
Arnold,
Thank you so much for your positive review! We are happy to hear that Josh could provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the rest of the team here at Walter's Mercedes-Benz of Riverside may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
I have always gone to Andrew for all of my Mercedes Benz
cars. His knowledge of the product and how to structure a business deal that is clear and concise so that I get the right car for the right price.
H
cars. His knowledge of the product and how to structure a business deal that is clear and concise so that I get the right car for the right price.
He is very professional and courteous, and will make sure everything goes smoothly to owning another MB.
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by Gazza
Other Employees Tagged:
Justin Campbell
, Cody Burt, Nick Hays, Brandon Monaco, Andrew Wagner
Feb 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for your excellent review! We are so glad that Andrew consistently provides you with thorough and efficient service. He will be delighted to know how confident you are in his efforts. We hope that you continue to choose us for all of your future Mercedes-Benz needs!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Josh was very professional and courteous.
He made sure to get the right car and for a great price.
He is very knowledgeable on the product and made the time at the dealership go by fast and
He made sure to get the right car and for a great price.
He is very knowledgeable on the product and made the time at the dealership go by fast and smoothly from start to finish.
More
by Gazza
Other Employees Tagged:
Justin Campbell
, Cody Burt, Nick Hays, Brandon Monaco, Andrew Wagner
Feb 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you for choosing Walter's Mercedes-Benz of Riverside and for your positive review! We are so glad that Josh took great care of you and made your experience with us both smooth and successful. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Josh Bryd at Walters Mercedes was great in finding me a
car I was looking for. Every time one would come in he remembered to call me and let me know. He found the one I was looking for. He was friendly and
car I was looking for. Every time one would come in he remembered to call me and let me know. He found the one I was looking for. He was friendly and helpful and will be sure to give him my business in the future.
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by Hammermom
Feb 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you for sharing the positive experience you had with Josh! We are so glad that he could provide you with top-notch service. It is our pleasure to assist you in any way possible. Congratulations on your new Mercedes-Benz! We look forward to an opportunity to work with you again in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Josh Bryde was excellent.
He was nice and willing to work with his clients. I had an amazing experience at this dealership.
He was nice and willing to work with his clients. I had an amazing experience at this dealership.
More
by patricksrn
Other Employees Tagged:
Michael Georgie
Jan 03, 2023 -
Walter's Mercedes-Benz of Riverside responded
Patrick,
Thank you for sharing the positive experience you had with Josh! We are happy to hear that he took great care of you. Our guests' satisfaction is our utmost priority. We thank you for choosing Walter's Mercedes-Benz of Riverside and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
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