Josh Caldwell
Josh Caldwell at Ken Garff Honda Riverdale
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Josh Caldwell | Page 2

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.7
486 Reviews
4.7

486 Reviews

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486 Reviews of Josh Caldwell

January 06, 2024

Dealership Rating
Employee Rating

He and everyone at Honda service has always done an amazing job. Thank you for your help More

by GMA.49.GG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez , Collin Gum

January 05, 2024

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Employee Rating

The automatic features are again not working. Ie, automatic headlights, cruise, lane keep assist… I tried the setting shown to me by the technician to no avail. I had to reset the service needed More

by katejgc
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jan 05, 2024

Ken Garff Honda Riverdale responded

Thank you for your review. We're sorry to hear that you're having issues with your vehicle. Please feel free to contact us directly using the information provided below and we will do our best to assist you. Joey Burns, General Manager joeyb@kengarff.com

January 03, 2024

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Employee Rating

I love how honest they are about their vehicles and the pricing Joshua cashin went out of his way to help us with that plus the salesperson I'm really pleased with you guys More

by GCASHIN3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2024

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

December 29, 2023

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Employee Rating

Great customer service, and very reasonable prices for any service. Easy to schedule an appointment . More

by JUANHOMEBOY
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Recommend Dealer
Yes

Other Employees Tagged: Frank Perez , Collin Gum

December 24, 2023

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Josh was very informative and professional. He made sure I knew what they had done and what needed to be done. Had a great experience More

by bbrandley17
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Recommend Dealer
Yes

December 15, 2023

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Great experience. No hassles, straight talk. Parts were pre ordered, arrived and place on vehicle. They did not miss a beat. Would definitely recommend them to everyon More

by baxtersw1
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez , Jacob Haro

December 15, 2023

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Love the Ridgeline. However, every time I have gotten service or parts, you have failed me. You have never called telling me I have a part when it is in. When I arrive f More

by charlesvono
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Perez, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

Dec 18, 2023

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review. We're sorry that you had a frustrating experience with communication. We ordered your parts on 10/17/23, and as part of our protocol we must follow the bulletin for inspection first, then order the part. We then got you scheduled as soon as we could. We apologize if this was not communicated to you, and we are reviewing your experience to look for ways to improve for the future. If there is anything we can do to assist you further, please feel free to reach out directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

December 12, 2023

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Employee Rating

I always receive great service. They were prompt and even gave me a car wash! The waiting area was comfortable and allowed me to be able to work while waiting. Thanks, Honda! More

by Erika7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Perez, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

December 06, 2023

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Employee Rating

Please go to xxxx. . You are lucky that I don't sue you. Please review the crap you did, perhaps I needed and new engine, a new transmission, new radio, new windows, More

by bradhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Perez, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

Dec 18, 2023

Ken Garff Honda Riverdale responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

November 30, 2023

Dealership Rating
Employee Rating

This is the 3rd vehicle we have purchased at this dealership. No high pressure sales, everyone is friendly and very professional. I love my new car! Honda is the best!! More

by libertycove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Briscoe, Abram Hardy

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