Josh Chernault
Josh Chernault at Koons White Marsh Chevrolet

Josh Chernault | Page 2

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
210 Reviews
4.8

210 Reviews

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210 Reviews of Josh Chernault

October 10, 2026

Dealership Rating
Employee Rating

Horrible communication! You have to chase them for the status of your car. I had to go back 3x for a check engine light that still isn’t fixed. More

by shelly_schoenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2026

Koons White Marsh Chevrolet responded

Shelly, I sincerely apologize for the poor communication and the inconvenience you've experienced with your check engine light. Your feedback is invaluable, and I appreciate you bringing this to my attention. I assure you that we are committed to providing reliable service and will work to improve our communication and support moving forward. Please feel free to reach out directly so we can resolve this issue for you.

October 09, 2026

Dealership Rating
Employee Rating

Was wondering how you rotated tires when none of the rims break dust was disturbed. Around the lug nuts and the rims none of the dust was disturbed More

by lchristian1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 15, 2026

Koons White Marsh Chevrolet responded

I reached out to you Mr. Christian with a still from a video showing your rotation. Please respond at your convenience so that we may discuss further. I will be more than happy to meet and discuss how we can build trust.

October 09, 2026

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Employee Rating

Great service everyone was very courteous and helpful. i will tell all my friends about your great service More

by Silverado20ltz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Oct 13, 2026

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

October 09, 2026

Dealership Rating
Employee Rating

I was completely quite satisfied with the level of personal attention and quality service I received. More

by okedan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Koons White Marsh Chevrolet responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

October 09, 2026

Dealership Rating
Employee Rating

Fit me in and treated me great. Sent me a video of the work they recommended to be done so I could also see it. More

by Highlandtownconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

October 07, 2026

Dealership Rating
Employee Rating

Josh , Nick, and Chris took care of all my Service needs when I took my Truck in for Warranty work , tires and my Front grill embl More

by scott
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman , Chris Szumlanski

Oct 10, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

October 05, 2026

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Employee Rating

This past year has been exhausting dealing with this service department. A loyal 5-year customer who bought my vehicle here, ignored by the GM, brushed off by the Service Director, and given runarounds More

by msullivan129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shah Raufi

October 01, 2026

Dealership Rating
Employee Rating

I dropped my vehicle off the end of the previous business day, for a 7am appointment the following day. They were able to get most of the work done that evening, so my vehicle was ready nearly first thing th More

by mlkolbe81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Szumlansky

Oct 06, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

October 01, 2026

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Employee Rating

My oil change took almost 3 hours which seems excessive. However the service manager was very nice More

by jokroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 01, 2026

Dealership Rating
Employee Rating

The service center was great! The entire staff was kind, professional and the service was super fast. More

by cynthia.m.erich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Letourneau

Oct 06, 2026

Koons White Marsh Chevrolet responded

cynthia.m.erich, thank you for taking the time to leave us this positive review! Have a wonderful day!

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