Josh Chernault | Page 7

Service department is great and runs extremely efficiently. They are courteous, professional and explain repair work in detail. efficiently. They are courteous, professional and explain repair work in detail. More

by MARYANN.SMITH Verified Customer Verified Customer

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Prompt efficient service. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. More

by jsnappjr Verified Customer Verified Customer

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Brought in my 2025 Equinox EV for a check of the telematics module. The vehicle got into the service bay pretty quickly and I was out within a couple of hours - much quicker than anticipated. Josh p telematics module. The vehicle got into the service bay pretty quickly and I was out within a couple of hours - much quicker than anticipated. Josh put in the request for the replacement telematics module, so I'll be back again for that procedure whenever the back-ordered part arrives. EV technician team seems to be well equipped to provide service as needed. Good communications and friendly staff all around. More

by java007md Verified Customer Verified Customer

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Excellent service department. Keeps you informed throughout service. Sales dept was great when purchased truck Keeps you informed throughout service. Sales dept was great when purchased truck More

by Joparr910 Verified Customer Verified Customer

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Should inform customers of hours of service and pickup Cashier use to be open till 7 I was running late got to shop by 6:15 could not get my vehicle Cashier use to be open till 7 I was running late got to shop by 6:15 could not get my vehicle More

by jnehmsmann Verified Customer Verified Customer

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Was told 2 hours. It was less than an hour. Thank you and I was able to redeem a coupon off the website. Every little bit helps with times we are experiencing 😊 It was less than an hour. Thank you and I was able to redeem a coupon off the website. Every little bit helps with times we are experiencing 😊 More

by tnae1508 Verified Customer Verified Customer

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Great, no complaints. Chris called and texted when my car was ready. As he said. Thank you. Chris called and texted when my car was ready. As he said. Thank you. More

by mhe6808 Verified Customer Verified Customer

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Always a pleasure at Koons Whitemarsh Chevrolet. Josh our service advisor was excellent. Disappointed to see another position eliminated at Koons, their cashier. Just another example of when a bigg Josh our service advisor was excellent. Disappointed to see another position eliminated at Koons, their cashier. Just another example of when a bigger fish buys a smaller SUCCESSFUL family run business. The bigger fish promises everyone no changes will be made than starts to SQUEEZE EVERY NICKEL THEY CAN ! More

by edkaybarb Verified Customer Verified Customer

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is very nice kind of a rotating door on personel but there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wai there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wait till we can get a car or plan on money to pay. More

by samuel.p.greenfield Verified Customer Verified Customer

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From the time I dropped off my vehicle I received top notch communication from Josh, my service advisor. He sent pictures, texts, and talked to me answering any questions that I had. This is a great de notch communication from Josh, my service advisor. He sent pictures, texts, and talked to me answering any questions that I had. This is a great dealership and a great service department. I would highly recommend. More

by jbtz0463 Verified Customer Verified Customer

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