Josh Fuller | Page 2

The manager Josh took great care of us. Fixed a problem that someone else caused. Excellent customer service. Thank you Josh. I won’t be going anywhere else but here. Fixed a problem that someone else caused. Excellent customer service. Thank you Josh. I won’t be going anywhere else but here. More

by DMORGAN3335 Verified Customer Verified Customer

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I absolutely resent that when I pull into the service drive, I am immediately met and told they are going to check my windshield and that if there is even so much as a little divit, that my windshield mu drive, I am immediately met and told they are going to check my windshield and that if there is even so much as a little divit, that my windshield must be replaced. Had I replaced my windshield on first visit to service, I would be replacing it a 2nd time, as I have a new divit from a rock from a truck. You all are doing nothing but driving up my insurance costs. You aren't telling people that if they file, their insurance will probably go up. I am contacting the insurance for the State, as I believe this is a horrible practice. A windshield should only be replaced if it actually has any spidering or a serious crack. There is a frickin car on the road that doesn't have some sort of dimple in their windshield if they actually drive their car. STOP THIS PRACTICE. Stop driving up my insurance. More

by Amy Meadows Verified Customer Verified Customer

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It was a horrible experience. I bought a 2024 Toyota Camry that’s under warranty. The AC is not working and they’re saying I have to pay for it. I will never send any of my family I bought a 2024 Toyota Camry that’s under warranty. The AC is not working and they’re saying I have to pay for it. I will never send any of my family or I will never purchase another vehicle from you guys. More

by jonavila4444 Verified Customer Verified Customer

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If I could give them a negative 100 stars, I would. They are unethical and unprofessional. I've been threatened. I was sold a lemon by them, then they said they would make it right (in writing), and no They are unethical and unprofessional. I've been threatened. I was sold a lemon by them, then they said they would make it right (in writing), and now they refuse. Plus when they did the AC repair, which isn't fixed by the way, they damaged the electrical wiring and are refusing to fix the damage they created. These are just 2 of the problems I've had with them! Don't buy from this place. Don't give them, or any Morgan Auto Group dealerships, any business! All they deserve is to go out of business! They don't even treat their employees well. Several have told me they are working on leaving because of how poorly they are treated. The CEO, Brett Morgan, even told me he is not a personal complaint department when I tried contacting him about what is going on. So this is why management at the dealership thinks they can behave this way because leadership from the top behaves this way too. They are a bad company and don't deserve a single dollar from you! More

by nicoleacone Verified Customer Verified Customer

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I I am usually happy about dealer help and service department helping us about the problem with the car. department helping us about the problem with the car. More

by Mbagravat00 Verified Customer Verified Customer

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Bad news! I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had se I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had serviced twice, had nuts in over 130#. This kind of impact gun use will destroy wheels, rotors, and bearings and the customer will never know when they get sold a brake job. I can not longer trust any dealer to do a simple service that does not damage my cars. I thought you folks were the best but I need to broaden my search to a shop I can observe and direct when needed. Impact guns need to be set at 75# and hand torque properly the final sequence. I taught my students the proper way to use an impact gun in every situaion. Not good at all and these cars are geting very expensive. More

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Norman got me in unscheduled, everything my vehicle needed and notified me it was completed all within 24 hours and went above and beyond to make sure everything I needed was taken care of. needed and notified me it was completed all within 24 hours and went above and beyond to make sure everything I needed was taken care of. More

by Brian Grossman Verified Customer Verified Customer

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I want to start by thanking the Toyota service advisors and management team for consistently providing outstanding customer service. From the moment I arrive to the time I leave, the staff is courteous, he and management team for consistently providing outstanding customer service. From the moment I arrive to the time I leave, the staff is courteous, helpful, and attentive, and I truly appreciate that level of care. However, I am disappointed that I have to rate this experience a 4 out of 5. This is now the second service visit where I’ve received my vehicle with visible oil or grease stains on the driver-side kick panel and the painted metal door sill area. My vehicle is white, and I take pride in keeping it clean, so it’s frustrating to see these stains upon pickup. While I understand that a courtesy wash is provided, it only addresses the exterior of the vehicle and does not clean interior entry points; which are precisely where the mess occurs. It’s unfortunate that this part of the process is overlooked, as returning a vehicle in this condition does not reflect the otherwise excellent customer service I receive. I share this feedback in hopes that more attention will be given to vehicle cleanliness at the technician level. Customers should not have to clean up after a service appointment. More

by GuryPR Verified Customer Verified Customer

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Josh Fuller was very helpful and efficient as he kept me informed the whole time informed the whole time More

by HADDCOOL Verified Customer Verified Customer

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Service advisor Brandon Alvarado was excellent. He was very helpful and informative.and kept in communication with me. He was very helpful and informative.and kept in communication with me. More

by dzell46637 Verified Customer Verified Customer

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