Josh Fuller | Page 2

Toyota overfilled my engine oil and now my car won’t start. The documented volume they put in my car was 2.5 quarts more than my vehicle is rated for. Two day after my vehicle would not start and when I start. The documented volume they put in my car was 2.5 quarts more than my vehicle is rated for. Two day after my vehicle would not start and when I reached out to Toyota they had told me they put a different volume on my truck then they documented. Refusing to be accountable for making mistakes that likely caused damage to my vehicle. More

by Lawsuit Verified Customer Verified Customer

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Great job, Josh and Khaled took care of my car, fully recommended. Quick and great service recommended. Quick and great service More

by DANIELNPC Verified Customer Verified Customer

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Great service, our service advisor, Austin was great. Josh Fuller was great too. Didn’t have to wait long. Josh Fuller was great too. Didn’t have to wait long. More

by mmcano813 Verified Customer Verified Customer

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I find Norman and Toyota to always be right on and works with me to m schedule. with me to m schedule. More

by FSIMCIC Verified Customer Verified Customer

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The manager Josh took great care of us. Fixed a problem that someone else caused. Excellent customer service. Thank you Josh. I won’t be going anywhere else but here. Fixed a problem that someone else caused. Excellent customer service. Thank you Josh. I won’t be going anywhere else but here. More

by DMORGAN3335 Verified Customer Verified Customer

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I absolutely resent that when I pull into the service drive, I am immediately met and told they are going to check my windshield and that if there is even so much as a little divit, that my windshield mu drive, I am immediately met and told they are going to check my windshield and that if there is even so much as a little divit, that my windshield must be replaced. Had I replaced my windshield on first visit to service, I would be replacing it a 2nd time, as I have a new divit from a rock from a truck. You all are doing nothing but driving up my insurance costs. You aren't telling people that if they file, their insurance will probably go up. I am contacting the insurance for the State, as I believe this is a horrible practice. A windshield should only be replaced if it actually has any spidering or a serious crack. There is a frickin car on the road that doesn't have some sort of dimple in their windshield if they actually drive their car. STOP THIS PRACTICE. Stop driving up my insurance. More

by Amy Meadows Verified Customer Verified Customer

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It was a horrible experience. I bought a 2024 Toyota Camry that’s under warranty. The AC is not working and they’re saying I have to pay for it. I will never send any of my family I bought a 2024 Toyota Camry that’s under warranty. The AC is not working and they’re saying I have to pay for it. I will never send any of my family or I will never purchase another vehicle from you guys. More

by jonavila4444 Verified Customer Verified Customer

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If I could give them a negative 100 stars, I would. They are unethical and unprofessional. I've been threatened. I was sold a lemon by them, then they said they would make it right (in writing), and no They are unethical and unprofessional. I've been threatened. I was sold a lemon by them, then they said they would make it right (in writing), and now they refuse. Plus when they did the AC repair, which isn't fixed by the way, they damaged the electrical wiring and are refusing to fix the damage they created. These are just 2 of the problems I've had with them! Don't buy from this place. Don't give them, or any Morgan Auto Group dealerships, any business! All they deserve is to go out of business! They don't even treat their employees well. Several have told me they are working on leaving because of how poorly they are treated. The CEO, Brett Morgan, even told me he is not a personal complaint department when I tried contacting him about what is going on. So this is why management at the dealership thinks they can behave this way because leadership from the top behaves this way too. They are a bad company and don't deserve a single dollar from you! More

by nicoleacone Verified Customer Verified Customer

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I I am usually happy about dealer help and service department helping us about the problem with the car. department helping us about the problem with the car. More

by Mbagravat00 Verified Customer Verified Customer

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Bad news! I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had se I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had serviced twice, had nuts in over 130#. This kind of impact gun use will destroy wheels, rotors, and bearings and the customer will never know when they get sold a brake job. I can not longer trust any dealer to do a simple service that does not damage my cars. I thought you folks were the best but I need to broaden my search to a shop I can observe and direct when needed. Impact guns need to be set at 75# and hand torque properly the final sequence. I taught my students the proper way to use an impact gun in every situaion. Not good at all and these cars are geting very expensive. More

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