Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
25 Reviews

Dealership Experience

6 mos

Industry Experience

2 yrs, 3 mos

4.9

25 Reviews

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25 Reviews of Josh McFarland

February 02, 2026

Dealership Rating
Employee Rating

Josh was awesome in taking care of my car and explaining throughly what needed to be done. More

by rosz43
Service Price Transparency
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Recommend Dealer
Yes

January 21, 2026

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Josh was the most helpful service tech! In our family, we have 8 jeeps, and are considering moving all service to Josh in Kent. More

by powell707
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Recommend Dealer
Yes

January 21, 2026

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Josh was super helpful getting me checked into my appointment and then provided updates along the way until my jeep was ready for pick up! It was freezing and snowy he was kind enough to pull my jeep More

by jul.novak66
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Recommend Dealer
Yes

January 20, 2026

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I was very please with the service I received on my Jeep Wrangler and will be back. More

by jr3578
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar

January 17, 2026

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Fantastic experience. Told me the exact ETA of services rendered and what to expect. Extremely transparent and personable. Will be visiting again. More

by RKatz330
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar , Sam Chupack

January 16, 2026

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I’m extremely happy with the service I received from Klaben! My service advisor, Josh McFarland made the process go smoothly and went above and beyond to communicate where my vehicle was in the service More

by Brian Heiss
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Recommend Dealer
Yes

January 16, 2026

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Elizabeth was very kind and courteous. She made my time very pleasant. The whole service team is wonderful More

by JLUDLE
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

January 15, 2026

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The cause wasn’t determined, hope it doesn’t happen again my fingers will be crossed More

by mrspeedkisstribute
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Recommend Dealer
Yes
Jan 17, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

January 08, 2026

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Josh was great to work with. Explained everything and answered all my questions. Highly recommend More

by rsepi
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Recommend Dealer
Yes

December 29, 2025

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Josh was very kind and polite great customer service! Thanks for pulling my truck to the door since it was so cold today More

by TIM G
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Ridge Hancock

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