Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
12 Reviews

Dealership Experience

3 mos

Industry Experience

2 yrs

5.0

12 Reviews

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12 Reviews of Josh McFarland

November 29, 2025

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Dealership employees are professional and considerate. This was a last minute schedule they were able to fit me into the rotation had my daughter vehicle done as promised. Thank you. More

by xlcr736
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar

November 24, 2025

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Joe and the staff are always super friendly. That’s why i keep coming back! More

by mikerinella
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Brian Franklin

November 17, 2025

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They have been nothing but easy to deal with, both on the sales and service sign of things More

by nlotarski
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Recommend Dealer
Yes

November 13, 2025

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Everything was timely and he broke down all the recommendations for me. Service was excellent. More

by Toneant66
Recommend Dealer
Yes

November 04, 2025

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Kept me informed and up to date. Did a good job. Worked in schedule. Used warranty. More

by ABCMILLER3
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Recommend Dealer
Yes

November 04, 2025

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Josh did a great job taking care of what needed to be done and letting me knkw More

by moorefunds
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Recommend Dealer
Yes

November 03, 2025

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My husband always took care of the cars now that he has passed I have to do it but I felt that my car and I was in good hands More

by Irisplayer
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

October 30, 2025

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Took delivery of a new 2025 grand cherokee limited, apparently the vehicle was not thoroughly checked out by the sales staff since the stop/start system was non functional. I was assured that all i had More

by ss396jp
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Recommend Dealer
Yes
Oct 30, 2025

Klaben Chrysler Jeep Dodge Ram responded

Gerald, Thank you for taking the time to share your experience and continuing the discussion by phone with Jeff Bryant, a valued member of our service leadership team. While we’re pleased that our service department ultimately resolved the start/stop concern and provided a loaner to minimize your inconvenience, we sincerely regret that the issue wasn’t identified and corrected before delivery. Your feedback is absolutely valid. Every feature should operate as designed when a new vehicle is delivered and we’re reinforcing that expectation with our team. We appreciate your patience and understanding throughout the process and are glad to hear things are now operating properly. We take ownership for the missteps along the way as we recognize every guest interaction is an opportunity to either build or lose confidence. Your feedback here and in our previous communications was helpful in identifying our process breakdowns, giving us valuable direction in our coaching and counseling efforts. Please retain my information and don’t hesitate to reach out. We look forward to exceeding your expectations in the future. Timothy Beane (330) 673-3139 ext. 506 tbeane@klaben.com

October 26, 2025

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Service was good. Took less time than expected. Nice waiting area. I will come back. More

by Rich K.
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

Oct 27, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating you gave, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Jeff Bryant 330-673-3139 ext 409

October 21, 2025

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Friendly prompt service. Answered all my questions. Car was even finished sooner than expected. Nice waiting room More

by FLZINGALE
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Recommend Dealer
Yes
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