Josh Stringer | Page 18

Professional, Painless, and very accomodating Throughout the entire sales process Crews Subaru was a cut above the rest. From my initial contact with the sales team to tracking down the model I ne Throughout the entire sales process Crews Subaru was a cut above the rest. From my initial contact with the sales team to tracking down the model I needed, there was never any pressure to make a quick decision like the other dealerships. Once I had picked the vehicle I wanted, everyone on the crews team was ready to make it happen on my schedule. If you are in the Market for a Subaru in the Southeast, call Crews and they'll get it done the right way. More

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Excellent Buying Experience Went to Crews looking to purchase my first Subaru. Was greeted by Carmelo who immediately showed me what I was looking for. Throughout the entire purc Went to Crews looking to purchase my first Subaru. Was greeted by Carmelo who immediately showed me what I was looking for. Throughout the entire purchasing process I never felt pressured in any way and thoroughly enjoyed my buying experience. I highly recommend Crews Subaru for your next Subaru purchase. More

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Went in with tire losing air - left with tire losing air I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first app I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch. I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires. Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere. More

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Max was outstanding to deal with I went to look at an Outback and was signing the paper work before I even knew what happened. The test drive was a blast. I have driven many Outbacks I went to look at an Outback and was signing the paper work before I even knew what happened. The test drive was a blast. I have driven many Outbacks and WRXs. Max and I talked about the features in the parking lot so I knew where everything was when we got on the road. I would definitely recommend Crews Subaru to all my friends and family More

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Excellent customer service!! We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!! More

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Bad communication by sales manager My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews suba My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews subaru with the WRX. Ralph showed us the car and took us on a test drive. After we sat in the waiting room for a few hours waiting for the sales manager to contact another dealer to make a trade on the car we wanted we left and he said he would call me as soon as possible with information. We told them we would order a brand new model if he couldn't make the trade. The next day I call in to check and he says xxxx call me soon because his manager is checking back. No call since then (its been over two weeks now). The sales manager tried to make up some story about the difference in dealerships, but my experience spoke for itself. More

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Painless & efficient This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our experience with the service department was always equally pleasant. We recommend Crews Subaru, but more importantly we love our Outback. More

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Best car shopping experience ever. I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at a car dealership. Everyone that I came in contact with was so happy to be there and you can tell that they really enjoy their job. I will never go anywhere else to purchase a vehicle. Josh Stringer and Scott Griffin were great!! Had a fun time signing papers with Pam too. More

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pleasant buying experience I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone wa I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone was very professional and I didn't get any typical dealership-push that one might expect (obviously these guys want to sell cars, but they were not pushy by any means). More

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Great Experience! I just bought a 2016 Outback from Crews. Millet and Josh were extremely helpful with answering all of my questions and concerns. Anything they weren't I just bought a 2016 Outback from Crews. Millet and Josh were extremely helpful with answering all of my questions and concerns. Anything they weren't sure on, they consulted with their service department for me immediately. They were also very fair with meeting me at a price that I thought was fair. I have called Millet a few times since I bought the Outback, and he has continued to be extremely helpful! Great salesman; great dealership! More

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