Joshua Fichter | Page 13

How to you summarize perfection in a few words... PERFECTION From the moment we walked in the dealership, it was an amazing experience. Everyone we came into contact with was respectful, attentive and genuine. From the moment we walked in the dealership, it was an amazing experience. Everyone we came into contact with was respectful, attentive and genuine. Our sales person, Aaron was informative, professional and took a normal stressful experience of buying a car into one of order and calmness. His sense of humor and ability to empathize with our buying experience put both my wife and 16 year old son at ease. Financing was the smoothest and quickest I have ever gone through in 30 years of car buying. Kenny was great.... Not pushy... He presented the options..pros and cons... And we were free to make a choice that fit our needs. We were introduced to the after market accessory sales person...and William Conner and Joshua Fichter was polite and respectful. All of them shared in the excitement of our 16 yo getting his first car. While they knew who was writing the check, they treated him like the customer...congratulating him, shaking his hand and engaging in meaningful conversation. This was more than a car buying experience it was a life remembering experience for us with our son on his first car made better from the treatment of everyone a Five Star Ford. Thank you! More

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Finally got my Mustang!! All of these guys worked very hard to make this a pleasant experience. Would Highly recommend this dealership. Also ca good word for the car pro. All of these guys worked very hard to make this a pleasant experience. Would Highly recommend this dealership. Also ca good word for the car pro. More

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Great Service all the way around. Really enjoyed buying my 2013 Fusion from these folks. I had called ahead to talk with a salesman and he agreed to stay past his normal quitting time Really enjoyed buying my 2013 Fusion from these folks. I had called ahead to talk with a salesman and he agreed to stay past his normal quitting time to meet us. We were greeted with smiles and handshakes from several of the sales staff. Our salesman listened to our needs and wants concerning a vehicle and came up with a unit on the lot that I felt was a good fit and a great deal! We were introduced to the GM , who personally called us a few days later to make sure that we were happy with the car. In finance, We were given a no pressure presentation of the extended warranty options and surprised with a lower than expected interest rate. Great Service Experience! More

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Roof leak on 2009 F150 Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased f Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased from 5 Star-NRHs. Sean Billhymer called to arrange a service visit. Sean explained that after my visit, they would discuss with Ford on my behalf. Ford denied the request so Sean and Robert decided to cover my repair through the dealership. Additionally, Sean reattached the front passenger seat cover onto a rail underneath. It had been dangling since my seat covers were replaced several years ago and I never brought it to your attention-shame on me. Thank you so much for going the extra mile for me. I know you had no obligation to assist me but I truly appreciate Josh and Robert's willingness to go the extra mile for me...and especially Sean for making it seem that it was no big deal for 5 Star to step up---well it is a huge deal and thank you... Extremely satisfied customer-Ron Lewis 817.431.6111 More

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Excellent service I've really enjoyed my experiwnce with Five Star Ford. I've leased my last 3 cars from them and will continue to do so. The sales force are wonderfu I've really enjoyed my experiwnce with Five Star Ford. I've leased my last 3 cars from them and will continue to do so. The sales force are wonderful. More

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Excellent customer service After a real bad experience at another dealership we were impressed with the customer service at 5 Star Ford. They immediately made us feel like we w After a real bad experience at another dealership we were impressed with the customer service at 5 Star Ford. They immediately made us feel like we were valued customers. Josh and Lee answered all our questions and never pressured us into a purchase deal. We found the truck we were wanting plus more and I would highly recommend this dealership to anyone, including family and friends. More

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new car purchase experience We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 fo We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 ford escape]. our sales person, carlton Abrams was simply outstanding and calmly answered all of our questions. I also had a very pleasant experience with the finance department, Jimmy Truong was very helpful.....We buy all of our cars from this dealership and so does my daughter who just recently purchased two vehicles. More

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5 Star Ford Dealership Experience This dealership was the most professional one I have been in. There was absolutely no pressure to buy and the personnel involved were very knowledgea This dealership was the most professional one I have been in. There was absolutely no pressure to buy and the personnel involved were very knowledgeable and helpful. I would certainly use 5 Star Ford again. Sandra Shaffar More

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Wonderful Purchase Experience. I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every per I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every person in every department at Five Star Ford. I was wanting to purchase a new vehicle and thought that I knew exactly what I wanted. The Dealership could have easily just sold me a vehicle and handed me a set of keys. Instead starting with Mr. Rich, all of the people listed took the time to inform me of new changes, rebates, special offers, etc. the care that I received was simply incredible. I was able to purchase more vehicle for less money. That would have never happened if the entire staff at this dealership had not had my best interest and total satisfaction in mind. I know that I have forgotten to mention someone who helped me and for that please forgive me. The attitude and honesty at this dealership is second to none. On top of all of that the coffee is always good. More

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Awesome to work with! Five Star Ford made everything easy, from finding our dream cars to buying them. Each person made me feel welcome and that they were glad to have our Five Star Ford made everything easy, from finding our dream cars to buying them. Each person made me feel welcome and that they were glad to have our business. More

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