Joshua Fichter | Page 14

Roof leak on 2009 F150 Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased f Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased from 5 Star-NRHs. Sean Billhymer called to arrange a service visit. Sean explained that after my visit, they would discuss with Ford on my behalf. Ford denied the request so Sean and Robert decided to cover my repair through the dealership. Additionally, Sean reattached the front passenger seat cover onto a rail underneath. It had been dangling since my seat covers were replaced several years ago and I never brought it to your attention-shame on me. Thank you so much for going the extra mile for me. I know you had no obligation to assist me but I truly appreciate Josh and Robert's willingness to go the extra mile for me...and especially Sean for making it seem that it was no big deal for 5 Star to step up---well it is a huge deal and thank you... Extremely satisfied customer-Ron Lewis 817.431.6111 More

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Excellent service I've really enjoyed my experiwnce with Five Star Ford. I've leased my last 3 cars from them and will continue to do so. The sales force are wonderfu I've really enjoyed my experiwnce with Five Star Ford. I've leased my last 3 cars from them and will continue to do so. The sales force are wonderful. More

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Excellent customer service After a real bad experience at another dealership we were impressed with the customer service at 5 Star Ford. They immediately made us feel like we w After a real bad experience at another dealership we were impressed with the customer service at 5 Star Ford. They immediately made us feel like we were valued customers. Josh and Lee answered all our questions and never pressured us into a purchase deal. We found the truck we were wanting plus more and I would highly recommend this dealership to anyone, including family and friends. More

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new car purchase experience We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 fo We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 ford escape]. our sales person, carlton Abrams was simply outstanding and calmly answered all of our questions. I also had a very pleasant experience with the finance department, Jimmy Truong was very helpful.....We buy all of our cars from this dealership and so does my daughter who just recently purchased two vehicles. More

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5 Star Ford Dealership Experience This dealership was the most professional one I have been in. There was absolutely no pressure to buy and the personnel involved were very knowledgea This dealership was the most professional one I have been in. There was absolutely no pressure to buy and the personnel involved were very knowledgeable and helpful. I would certainly use 5 Star Ford again. Sandra Shaffar More

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Wonderful Purchase Experience. I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every per I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every person in every department at Five Star Ford. I was wanting to purchase a new vehicle and thought that I knew exactly what I wanted. The Dealership could have easily just sold me a vehicle and handed me a set of keys. Instead starting with Mr. Rich, all of the people listed took the time to inform me of new changes, rebates, special offers, etc. the care that I received was simply incredible. I was able to purchase more vehicle for less money. That would have never happened if the entire staff at this dealership had not had my best interest and total satisfaction in mind. I know that I have forgotten to mention someone who helped me and for that please forgive me. The attitude and honesty at this dealership is second to none. On top of all of that the coffee is always good. More

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Awesome to work with! Five Star Ford made everything easy, from finding our dream cars to buying them. Each person made me feel welcome and that they were glad to have our Five Star Ford made everything easy, from finding our dream cars to buying them. Each person made me feel welcome and that they were glad to have our business. More

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Great experience working with internet manager Melvin Seibel Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we preferred without trying to influence our choices. We found Mel and the other associates of Five Star Ford of North Richland Hills to be totally transparent in the process and only concerned with our happiness in the purchase of my new Ford truck. My wife wants to work with Mel on her next new car in the very near future. Mel was kind enough to share part of his lunch with my hungry wife. We'll be back!! More

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Fantastic! It was simple and easy! David Deger had our car waiting ready to test drive, per the Internet, and it was NO HASSLE!! Easy and very personal experie It was simple and easy! David Deger had our car waiting ready to test drive, per the Internet, and it was NO HASSLE!! Easy and very personal experience. More

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OMG! Such an awesome experience I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no where else in the future from my car buying needs! Diron Lintz, Josh Fichter and Tutman Edwards, you guys rock!!! Thank you for making this experience a walk in the park instead of the usual nightmare I have experienced at other dealerships! Thank you Jerry Reynolds for recommending this wonderful dealership. More

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