Joshua Fichter | Page 14

Great experience working with internet manager Melvin Seibel Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we preferred without trying to influence our choices. We found Mel and the other associates of Five Star Ford of North Richland Hills to be totally transparent in the process and only concerned with our happiness in the purchase of my new Ford truck. My wife wants to work with Mel on her next new car in the very near future. Mel was kind enough to share part of his lunch with my hungry wife. We'll be back!! More

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Fantastic! It was simple and easy! David Deger had our car waiting ready to test drive, per the Internet, and it was NO HASSLE!! Easy and very personal experie It was simple and easy! David Deger had our car waiting ready to test drive, per the Internet, and it was NO HASSLE!! Easy and very personal experience. More

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OMG! Such an awesome experience I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no where else in the future from my car buying needs! Diron Lintz, Josh Fichter and Tutman Edwards, you guys rock!!! Thank you for making this experience a walk in the park instead of the usual nightmare I have experienced at other dealerships! Thank you Jerry Reynolds for recommending this wonderful dealership. More

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Tony Mellado, Freddie Valdovinos and team was great. Couldn't be happier with the overall service and professionalism we seen from Tony and his team. The "Freddie Finance Experience" was quick, thorough Couldn't be happier with the overall service and professionalism we seen from Tony and his team. The "Freddie Finance Experience" was quick, thorough and painless! Sam was great in setting us up with replacement rims! More

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Employees courteous, professional, and knowledgeable. My initial contact with Five Star Ford was online and with Mr. David Deger who responded in a timely manner with info I requested. After my initial My initial contact with Five Star Ford was online and with Mr. David Deger who responded in a timely manner with info I requested. After my initial contact I advised Mr. Deger I would be in town over the week-end and would be visiting the dealership, I am from Laredo, Tx. Had a great experience during my visit. Very courteous and friendly ladies in the receptionist/lobby area. Professional and courteous Financial Manager Mr. Tut Edwards. Courteous, professional, and knowledgeable Director of Operations, Mr. Joshua Fichter. Mr. Fichter offered a great deal on a new 2015 F150 and even better gave me great advise on how to find great parking for the Patriots vs Cowboys game. Last but not least is what made this an awesome experience and that was my dealing/working with Mr. David Deger. What I appreciated of Mr. Deger is that he is a very honest, down to earth, trusting gentleman. Besides being courteous, professional, and knowledgeable he has a perfect approach in pitching a sale, and that is he does not use "HIGH PRESSURE TACTICS". Something I have rarely come across in previous buying experiences. More

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Great from the first to the last Alfred el Darazi was great from the moment we met with him. We walked in the door and were met by Alfred and he paved the way for an excellent experi Alfred el Darazi was great from the moment we met with him. We walked in the door and were met by Alfred and he paved the way for an excellent experience from that moment on. Thanks Alfred for a great truck buying process. He helped me through the entire process and worked to get me the best deal possible. The Fabulous Freddie Finance experience to end the whole process off was also easy and seamless. I want to thank all at Sam Pack's 5 Star Ford for a great buying experience. More

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It's not too good to be true! It's that good, and true! This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and th This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and there are multiple Ford dealerships closer (one less than 10 minutes from our house). I couldn't recommend it enough. Work with Sam Limo! Now for long: I started the process of buying an Edge at the Five Star Ford dealer closest to my home (so don't think all Five Star Fords are the same!). I went in with all my research done (knew value of my trade-in, had my credit score, had researched the Edge model I wanted extensively for features/price). I don't think this particular dealership liked that at all. It was very high pressure from the get go. They wanted to immediately run my credit (which I declined), get my appraisal (which I stated I wouldn't be selling until I got an offer from Carmax the next morning) and get me to SIGN a paper saying 'if they can get me a number on the Edge, and my appraisal I would buy' (It was a post it....). They wouldn't agree to numbers I liked, they very much low-balled me on the trade-in (because my tires were old/blah blah blah) and they said they 'weren't privy to any interest rate specials (even though Ford was offering a 1.9% rate on their website). They played the "let me talk to my manager" but of course I had to sign my name first...Long story long...I left because I couldn't trust a word they said and I told my sales person as much. Insert me calling/emailing with a few other dealers and eventually giving up on Edge. Couldn't get exactly what I wanted in DFW and I wasn't liking any of the dealers enough to go through the process of ordering a vehicle. I then switched gears and started shopping seriously for an Acura RDX but had the same bad feeling towards the dealers I was engaging with (who had what I wanted on the lot). So I ended up in a position again to have to order a vehicle. Now enter Five Star Ford in North Richland Hills. At that point I decided I would open up my specs for what Edge I would be happy with and found three I liked on the lot at Five Star Ford. I promptly called the online number and Sam Limo picked up. I asked specifically if they had the 3 vehicles ON THE LOT (and he informed me they had 2 ready to go and one in a storage lot near by) - didn't want the game of getting there only to find out "OOPS! we don't have that one after all" so I appreciated his clarity. We showed up later that night (a few minutes late - sorry Sam!) and when he came to greet us he had the keys in hand to the vehicles that he said were on the lot and again asked if we wanted him to get the one in storage (we said no). We drove one vehicle. Hemmed, hawed, looks inside/outside at the other one (I had already drive that model just wanted to see it again because the interior was very different) and even looked at another one I saw from afar on the lot. Tested out the parking sensors for 15 minutes. Drove it again. All the while Sam stood to the back ready to answer questions but pretty much staying out of it. Since we'd already done so much test driving (had even rented and Edge for a week) we were ready to make a move if the car on the lot met our specifications and we decided it did. At that point we went inside and Sam pulled up the website (I had taken a picture thinking they may change the website because the price listed was so good according to my research) and there was the price as it stood before. He said "here is the break down and this is the price I can offer you". NO HAGGLING. I could have haggled I suppose but I was just so pleased. This is the advertised price, and it is the same price I'm offering. To me that was worth the *possible* $300 I *might* have been able to scrape off. It was just so straight forward and easy and honest. No dealer add-ons! (they offer you a few but you can turn them down or accept, they are NOT FORCED and are not added in during financing). He ran my credit at this point which he came back and told me honestly would qualify me for a great rate (none of that trying to make me question my score and my potential interest rate). He also offered to get my trade in appraised (after we agreed on car price and confirmed my credit would be no issue) and it came back $1500 less than Carmax (which is normal and not unexpected to me at all due to Carmax's nationwide network to sell). The other Ford dealer was $3000 below Carmax to give context. So I said 'no thanks' and that was that. No haggling. Now to finance: my husband and I were like 'heeeeeere we go. that was too good now we'll pay the price'. But Nope! Freddie was great. Introduced himself, cut to the chase: here are the goals, etc. Then he said here is the best Ford rate you can get (we took dealer cash offer instead of special interest due to credit score getting us a good enough rate to save more overall) and it was higher than I hoped so he then shopped it around to a few select banks and got a rate about .7% lower. We said 'Ok!" and then we started paper work. He offered extended warranty, we said 'no thanks' he explained the cost/price just in case, we said 'no thanks' and he moved on. Seriously, just moved on! Then he offered some tire/wheel protection which actually seemed like a good deal but we had agreed previously in private to buy not $1 extra so we said 'no thanks' and he moved on. I feel like he offered one more thing but then when we said 'no thanks' began printing out everything for us to sign! And that folks, was that! (I actually forgot my check book and it was 10pm at this point and I wanted to trade my car in before I took home the Edge so we agreed to come back the next morning for the vehicle). Finally, I did fill out a dealer sent survey the day after my purchase and I explained 3 points of confusion I had (I gave them excellent a few "Very Good" scores). I got a call almost immediately from Sam explaining one point to me twice (I couldn't get it the first time) very patiently - I had been wrong in my confusion and he made sure I fully understood, not just took his word. And then on the other 2 things explained as well. Later I got a call from someone in Finance willing to explain again (and then wanting to hear my whole process because THEY DO CARE and they wanted to understand why I came from so far away). Then this morning ANOTHER call from director of finance making sure I was satisfied and had no further questions. WOW. Gave them a great survey score and they still read my entire response and called me 3 times to confirm all was well. I will absolutely try to buy my next car from Five Star Ford in North Richland Hills. I'm pretty sure they never once uttered 'what can I do to earn your business' (which to me is just words) yet they absolutely delivered on that front. LOVED IT. It is NOT too good to be true. Trust the reviews. And I personally recommend Sam Limo! More

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It was a great experience that exceeded my expectations! Jerry Reynolds directed us to Five-Star Ford in North Richland Hills. We walked in the door, asked to talk to Jerry Rich, who was with another custom Jerry Reynolds directed us to Five-Star Ford in North Richland Hills. We walked in the door, asked to talk to Jerry Rich, who was with another customer, then Josh Ficher took over and treated us like "lost family members." He enlightened us of the company's visions, objectives and training that gave us confidence in buying a vehicle from Five-Star. He turned us over to Jason Howell, who was extremely courteous, exhibited patience, and reinforced the feeling that we would be treated fairly. There was no "high pressure" sales, and we appreciated that. He was very knowledgeable about the vehicles and the technology. Jason was up-front and on top of ever aspect associated the sale and what I should expect from Five Star Ford. In conclusion, Five Star Ford, North Richland Hills exhibits those qualities most valued in a trusted car dealership today! More

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Professional Team Throughout the Dealership My first experience with this dealer years ago was with their Service Department. They were always professional, courteous and conscientious every ti My first experience with this dealer years ago was with their Service Department. They were always professional, courteous and conscientious every time we had to bring our car in for service. That's why I decided to buy my next new car there...because I knew I wouldn't have to worry about Service after the sale. And the Sales team was just as professional and courteous. Very good experience all around with this dealer. More

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Great Experience We went in to purchase a Ford Fiesta. After a lot of back and forth I didn't get an offer that I wanted. I walked out. I pulled away and realized the We went in to purchase a Ford Fiesta. After a lot of back and forth I didn't get an offer that I wanted. I walked out. I pulled away and realized the offer they made was sufficient and I'd prefer to accept it than to leave and start all over again. I went back in. I explained that they won and I'd accept their offer. Joshua informed me it wasn't about winning, but a good experience. I had already told them I accepted their offer, but they threw in tinted windows on top of it. This put a smile on face. It made it a "good experience". We were happy with the service by Jason Howell, Gary White and Joshua Fichter. When it came to financing, we saw the "Tutman" (as he refers to himself). Why he references himself to a child king is beyond me. Maybe he's an 8 year old at heart. Regardless, the experience with him was great. I made it clear I wasn't interested in a warranty. He briefly explained why it's an option. However, he didn't pressure me. This made me feel like he actually listened to me and gave me more confidence in him as an honest person. I prefer it this way. More

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