Joshua Shook | Page 4

Joshua and his team were wonderful. Service done on cars was good ,questions answered. Work was completed before time promised. Very polite Service done on cars was good ,questions answered. Work was completed before time promised. Very polite More

by Grabowski Verified Customer Verified Customer

Report | Print

Unfortunately it was not the best experience. Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I c Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I came back at 4:15 to pick up my car up and they said it hadn't even been brought into the shop yet. I then had to sit and wait for over an hour to get my car done. My frustration was that I never received an update with how delayed my car was for that appointment. Had I known I would not have had my ride drop me off then. I understand days are busy and with short staffed days timing can be off but it was 10 hours later my car was done without any notification. This was also after it was incredibly hard to get ahold of the dealership to make an appointment in the first place. Their online scheduler wasn’t working, and their phone number listed also wasn’t working. It said to text them but I took weeks to finally get ahold of someone just to get something on the books. More

by NONE3 Verified Customer Verified Customer

Report | Print

Service (oil changes) have been pretty fast and reps are professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how bad I was rapped there. I let everyone I Anchorage, Eagle River,Wasilla etc to stay away from Lithia More

by BJPITZ Verified Customer Verified Customer

Report | Print

Good customer service and was fast. Very helpful, concerned and did a great job. Thanks Very helpful, concerned and did a great job. Thanks More

by M_SAMUELU Verified Customer Verified Customer

Report | Print

Friendly and always responsive. Easy to set up appointment though email or phone. Oil service took only hour and a half. Easy to set up appointment though email or phone. Oil service took only hour and a half. More

by CAMTASTIC77 Verified Customer Verified Customer

Report | Print

Not very good at communicating with customers And felt like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my w like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my warranty company I understand things take time but communication is key I work at Providence Hospital with cardiologist And if I treated our patients that way I would be let go on the spot. Won’t ever bring my car here again unless I’m forced too . They also broke things in my car And didn’t say anything until I pointed it out. Very disappointed. More

by G Verified Customer Verified Customer

Report | Print

Have always had the best service here. Not always the best communication or the quickest but they get the job done. Not always the best communication or the quickest but they get the job done. More

by Whitney Urbatsch Verified Customer Verified Customer

Report | Print

Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so scheduled oil change etc on another day and will continue with this service dept! More

by Wills Verified Customer Verified Customer

Report | Print

Great service if and when they eventually return your call or text. I wish there was another service department that actually returned calls or answered the phone. call or text. I wish there was another service department that actually returned calls or answered the phone. More

by LANGMEISTR Verified Customer Verified Customer

Report | Print

They did a great job. Got me into my appointment quickly, changed my oil and had me in my way in about an hour. Got me into my appointment quickly, changed my oil and had me in my way in about an hour. More

by DR.WOOLFENDEN Verified Customer Verified Customer

Report | Print