Juan Chavez
Juan Chavez at Claremont Toyota
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Juan Chavez | Page 2

Finance Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.5
110 Reviews
4.5

110 Reviews

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110 Reviews of Juan Chavez

October 19, 2023

Dealership Rating
Employee Rating

The process was helpful and thorough. They answered all of our questions and helped us find the perfect fit! More

by SARAHFISKEPHILLIPS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Alsalamony

Oct 20, 2023

Claremont Toyota responded

Our main goal is to deliver 5-star service and we love to hear that is what you received. Congratulations on your purchase! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 05, 2023

Dealership Rating
Employee Rating

Juan was pleasant and patient. He made the signing process a breeze. I would recommend him to my family and friends! More

by DURANJUDITH13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Mason

Sep 06, 2023

Claremont Toyota responded

Congratulations on your new Toyota! We're so proud of Juan for making the experience go seamlessly. Welcome to the family! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 19, 2023

Dealership Rating
Employee Rating

Juan told me one fee for the extended warranty but did not change it on the final paper work. I called him to correct but have not heard back. I am throughly disappointed. More

by AMPS1066
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Armando Medina

Aug 21, 2023

Claremont Toyota responded

We're disappointed you've not heard back yet about this. Please contact us at your earliest convenience and we'd be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Aug 22, 2023

AMPS1066 responded

I called agan yesterday and left a message with the finance manager and still no return call. Can someone call me so we can get this handled.

June 30, 2023

Dealership Rating
Employee Rating

From first contact, through test drive, number crunching, & finance to driving off in my new-to-me truck everyone was courteous, pleasant, helpful and never pushy. I asked my questions and got answers, I lai More

by HBHOMESTEAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Fairman , Orlando Ramirez

Jul 03, 2023

Claremont Toyota responded

Thanks for this great review and congrats on your vehicle. We appreciate the opportunity to earn your business and should you ever have any questions about anything, please don't hesitate to ask. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 21, 2023

Dealership Rating
Employee Rating

service was quick and the staffs are very friendly. good experience. but no car wash service after maintenance More

by REDBEANFORYEZI
Service Price Transparency
Recommend Dealer
Yes
Jun 24, 2023

Claremont Toyota responded

Thank you for your stars! We strive to deliver quality service and are so proud of our team for caring for you. Until next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 14, 2023

Dealership Rating
Employee Rating

Everything was fine with salesman Joey. We had an agreement on price but once it went to management/finance everything changed. More

by EDDIECARRILLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jonathan Fairman , Joey

Jan 16, 2023

Claremont Toyota responded

Eddie, While pleased to see you had a quality experience with Joey, we're disappointed the same can't be said about your experience with other members of our team. When you have an opportunity, please contact us, as we'd like to learn more about what transpired and see if we can still help you get into this vehicle. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

Dealership Rating
Employee Rating

Muy buenos vendedores ,el trato muy bien y la ayuda excelente ,aclaran tus dudas ,muchas gracias por su trabajo . More

by ELIZABETHBLANCO10420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Barreto , Jose Gomez, Daniel Vera

Jan 11, 2023

Claremont Toyota responded

Hola Elizabeth, Gracias para esta revision de cinco estrellas! Saludos, Equipo de Relaciones con el Cliente guestrelations@claremonttoyota.com 909-625-1500

January 05, 2023

Dealership Rating
Employee Rating

The experience was good from a price/deal perspective but customer service was unexpectedly poor. It appears that because we did much of the legwork to identify the car we were looking for and it was priced More

by FUNDRAISINGJUAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Velasquez

Jan 06, 2023

Claremont Toyota responded

While glad that you were able to drive home in a new vehicle, we're discouraged to see you didn't receive the quality service you deserved during your car-buying experience. It's important each and every guest that walks through our doors is receiving 5-star service which is why we'd like to learn more about where we've fallen short. Please contact us when you have an opportunity to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Jan 06, 2023

FUNDRAISINGJUAN responded

I provided the details in my original review. However, I did return because I found better financing through my credit union so I had a payoff check. Once again, finance person super dry and acted like he was glad to just get my money. No concerns about how I liked the new car or provided any sense that they valued my business.

December 29, 2022

Dealership Rating
Employee Rating

I had a positive experience here. Salesperson Adolfo was helpful. Financing/ paperwork dept was also helpful ( just slow down a bit when explaining all amounts and totals plz) I how h More

by CYNTHIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso

Dec 30, 2022

Claremont Toyota responded

We are pleased to hear that you had an overall positive visit! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2022

Dealership Rating
Employee Rating

Professionally personable staff and I plan on putting this dealership into my family and generations to come. Shout out to the “MOOSE!!” More

by FREDERICKROLLINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Fairman , Mo Mostafa

Dec 28, 2022

Claremont Toyota responded

The satisfaction of our customers is important to us and we're pleased to hear that is what you received. Can't wait to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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