Juan Guerrero | Page 2

dealing with steve and his team is great not happy with phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup More

by HARRISONGARY Verified Customer Verified Customer

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parts and service department are great to work with very good communication. Sales department have not been able to make a deal good communication. Sales department have not been able to make a deal More

by HARRISONGARY Verified Customer Verified Customer

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it is always a pleasure working with steve in service and doug and his team in parts not so much with sales department. doug and his team in parts not so much with sales department. More

by HARRISONGARY Verified Customer Verified Customer

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Hawk Ford of St. Charles did a great job in servicing my car. Connor Brown was very efficient and great to work with. I had a very good experience at Quick Lane. Charles did a great job in servicing my car. Connor Brown was very efficient and great to work with. I had a very good experience at Quick Lane. More

by JSHAW6 Verified Customer Verified Customer

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Hawk Ford is awesome! The staff is friendly. The technicians are more than qualified. The dealership is clean and inviting. These are some of the reasons I keep coming bac The staff is friendly. The technicians are more than qualified. The dealership is clean and inviting. These are some of the reasons I keep coming back to Hawk Ford! More

by gp7535 Verified Customer Verified Customer

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Had two conversations over the phone with dealership (I have the names of who I spoke with) regarding a check of our car radio LED display and what it would cost to replacement the same car radio in my 201 have the names of who I spoke with) regarding a check of our car radio LED display and what it would cost to replacement the same car radio in my 2010 Ford Edge w/high mileage if we had to go that route. I even read from my written down script so I wouldn't miss anything. Again, twice confirmed that the price they were giving me over the phone to simply replace the same radio was "All In" to include final cost of all parts & labor as we aren't looking to spend a lot of money on this old / 3rd car of ours that barely gets driven. They quoted me $250, which is still ALOT more than what I could have gotten it done for by a third party. This exact same "used but working" radio on line can be purchased for $20. But due to time constraints on us, I decided to just get it done with Hawk Ford of St. Charles. I made an appt. & both my husband & I took off work to take the car in & drop it off. A few hrs later, I get a call that indeed I would need the radio replaced & all in it to replace it would be $497.42, pretty much double my quote over the phone. I spoke to several people there about this on the phone and then I drove over there in person. All said there was nothing they can do. Service manager apologized for the error and said he would speak to his staff? Needless to say, we are very disappointed with the service we received and certainly feel hesitant to ever do business of any kind with this dealership again. More

by mark.hayes1 Verified Customer Verified Customer

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Did a great job and timely on getting it completed Appreciate their detail and follow up Appreciate their detail and follow up More

by CHUCK_SCHWARTZ Verified Customer Verified Customer

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I have had great experience at Hawk Ford, Service and parts departments are both excellent parts departments are both excellent More

by THOMASPROULX3 Verified Customer Verified Customer

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I have purchased 3 autos from hawk. Every time I’m treated like the most important customer I will continue to get my card from Hawk ford of st Charles. Every time I’m treated like the most important customer I will continue to get my card from Hawk ford of st Charles. More

by KC42168 Verified Customer Verified Customer

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Brought my car in for a recall and an oil change. Hawk Ford did a great job and was very customer friendly. Hawk Ford did a great job and was very customer friendly. More

by mdgayton Verified Customer Verified Customer

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